We are OPEN at all surgeries

We are open at all surgeries with our COVID-secure protocols in place. 

In order to comply with social distancing, and for the safety of our staff, we have made some significant changes to how we interact with you. We are still dedicated to providing the highest level of veterinary care and ensuring animal welfare, but we need to protect our staff first and foremost.

Appointments

We are seeing all cases requiring veterinary attention or advice with the vet, including puppy and kitten vaccinations, neutering, medication checks, and of course sick and injured pets.

We are offering routine vet nurse appointments such as flea and worming, weight checks and nail clips.

We ask all clients to wait in the car/car park, and call us when you have arrived for your appointment. We are currently allowing one client per appointment into the surgery, and will come and invite you in when it’s your turn. Please wear a mask unless exempt, and sanitise your hands as you enter. 

We will ask you to stand at a certain point in the consult room whilst we examine your pet – we are not allowing clients to hold their animals during examinations at the moment as this brings you into too close contact with our staff. You may be asked to stand behind a screen.

After the consultation, you will be directed via the one way system to pay at reception and book any further appointments, and then via the designated exit.
 

We are still providing our emergency service.

Card payments are preferred please.

Collecting Food and Medication

If you are collecting medication or food, please keep to the practice of paying beforehand where possible over the phone and calling us when you have arrived to collect. If there is space in the surgery, we may invite you in to collect. Otherwise, we may ask you to wait for someone to exit before you enter. If it is busy in the surgery and we are able to, we may still drop your food or meds outside to you to restrict the numbers in the surgery.

Emergency Vet Service

Mercer and Hughes provides a 24 hour emergency vet service for all our small animal clients at our Saffron Walden vet hospital where there are staff on site 24 hours a day, 7 days a week.

Pet Health Plan

Spread the cost of helping your pet stay healthy and well. Our Pet Health Plans cover all the regular treatments you require including a year’s-worth of flea and worming treatment and annual boosters.

Book Online

Book your pet’s next vet or vet nurse appointment online. Easy and convenient, you don’t even have to be registered with us to get booked online.

Shop

Our online shop will be closing on Friday 13th March 2020 and replaced by a new online order form

Online Pet Prescriptions

Order your pet’s repeat vet prescriptions online.

Pet Passports & Animal Health Certificates

Want to travel with your dog, cat, or ferret? Then you will need an Animal Health Certifictae.