We are OPEN at all surgeries

We are open at all surgeries with our COVID-secure protocols in place. 

In order to comply with social distancing, and for the safety of our staff, we have made some significant changes to how we interact with you. We are still dedicated to providing the highest level of veterinary care and ensuring animal welfare, but we need to protect our staff first and foremost.


We are currently seeing all cases requiring veterinary attention or advice with the vet, including puppy and kitten vaccinations, neutering, medication checks, and of course sick and injured pets.

We are able to offer routine vet nurse appointments such as flea and worming, weight checks or nail clips from 12th April.

We ask all clients to wait in the car/car park, and call us when you have arrived for your appointment. We will come and see you when it’s time for your appointment, and if we feel it’s suitable, may conduct an examination of your pet in our consult rooms whilst you wait in the car. The vet will come out to discuss their findings and treatment options.

We are still providing our emergency service.

We are now CARD ONLY

Collecting Food and Medication

Please wait outside and call to advise us that you have arrived. We will take payment over the phone, bring the medication/food and leave it at the front/back door.

Emergency Vet Service

Mercer and Hughes provides a 24 hour emergency vet service for all our small animal clients at our Saffron Walden vet hospital where there are staff on site 24 hours a day, 7 days a week.

Pet Health Plan

Spread the cost of helping your pet stay healthy and well. Our Pet Health Plans cover all the regular treatments you require including a year’s-worth of flea and worming treatment and annual boosters.

Book Online

Book your pet’s next vet or vet nurse appointment online. Easy and convenient, you don’t even have to be registered with us to get booked online.


Our online shop will be closing on Friday 13th March 2020 and replaced by a new online order form

Online Pet Prescriptions

Order your pet’s repeat vet prescriptions online.

Pet Passports & Animal Health Certificates

Want to travel with your dog, cat, or ferret? Then you will need an Animal Health Certifictae.

All surgeries are remaining OPEN throughout lockdown with our COVID-secure procedures in place