Coronavirus - Immediate Changes to Our Services

In order to comply with social distancing, and for the safety of our staff, we are making some significant changes to how we interact with you. We are still dedicated to providing the highest level of veterinary care and ensuring animal welfare, but we need to protect our staff first and foremost.

Changes to Appointments

We are now offering puppy and kitten vaccinations, 1st year boosters, and all rabbit vaccinations. Rabies vaccinations can be booked in if they are about to expire. Annual boosters are beginning to be booked in gradually – you may experience a small delay for your appointment.  Kennel cough can be booked only when attending for an annual booster or vaccination.

We are now offering cat and bitch spays, and cat castrates. Dog castrates are being delayed by up to 2 months. Rabbits are not being neutered at this time, and should be kept in same sex groups.

Dentals may be performed where extractions are needed,but not for general scale and polish treatments.

We are seeing any sick or injured animals, and animals due medication checks. We are currently unable to offer routine claw clips and anal gland expressions.

We are still providing our emergency service.

We are now CARD ONLY

Collecting Food/Medication and Attending Appointments

Medication and food collections. Please wait outside and call to advise us that you have arrived. We will take payment over the phone, bring the medication/food and leave it at the front/back door.


We ask all clients to wait in the car/car park, and call in when you have arrived for your appointment. We will come and get you when it’s time for your appointment, and if we feel it’s suitable, may conduct an examination of your pet in our consult rooms whilst you wait in the car. In these instances we will talk to you on the phone during the consultation to discuss our findings, so please make sure you have a mobile phone with you.

Emergency Vet Service

Mercer and Hughes provides a 24 hour emergency vet service for all our small animal clients at our Saffron Walden vet hospital where there are staff on site 24 hours a day, 7 days a week.

Pet Health Plan

Spread the cost of helping your pet stay healthy and well. Our Pet Health Plans cover all the regular treatments you require including a year’s-worth of flea and worming treatment and annual boosters.

Book Online

Book your pet’s next vet or vet nurse appointment online. Easy and convenient, you don’t even have to be registered with us to get booked online.


Our online shop will be closing on Friday 13th March 2020 and replaced by a new online order form

Online Pet Prescriptions

Order your pet’s repeat vet prescriptions online.

Pet Passports

Want to travel with your dog, cat, or ferret? Then you will need a Pet Passport.