Help us help you
We are OPEN at all surgeries
We are open at all surgeries with our COVID-secure protocols in place.
In order to comply with social distancing, and for the safety of our staff, we have made some significant changes to how we interact with you. We are still dedicated to providing the highest level of veterinary care and ensuring animal welfare, but we need to protect our staff first and foremost.
We are seeing all cases requiring veterinary attention or advice with the vet, including puppy and kitten vaccinations, neutering, medication checks, and of course sick and injured pets.
We are offering routine vet nurse appointments such as flea and worming, weight checks and nail clips.
We ask all clients to wait in the car/car park, and call us when you have arrived for your appointment. We are currently allowing one client per appointment into the surgery, and will come and invite you in when it’s your turn. Please wear a mask unless exempt, and sanitise your hands as you enter.
We will ask you to stand at a certain point in the consult room whilst we examine your pet – we are not allowing clients to hold their animals during examinations at the moment as this brings you into too close contact with our staff. You may be asked to stand behind a screen.
We are still providing our emergency service.
Card payments are preferred please.
Collecting Food and Medication
If you are collecting medication or food, please keep to the practice of paying beforehand where possible over the phone and calling us when you have arrived to collect. If there is space in the surgery, we may invite you in to collect. Otherwise, we may ask you to wait for someone to exit before you enter. If it is busy in the surgery and we are able to, we may still drop your food or meds outside to you to restrict the numbers in the surgery.