emergency vet service mercer and hughes

Emergency Vet Service

Mercer and Hughes provides a 24 hour emergency vet service for all our small animal clients at our Saffron Walden vet hospital where there are staff on site 24 hours a day, 7 days a week.

pet healthcare plan at Mercer and Hughes

Pet Healthcare Plan

Spread the cost of helping your pet stay healthy and well. Our Pet Health Plans cover all the regular treatments you require including a year’s-worth of flea and worming treatment and annual boosters.

book vet appointments online Mercer and Hughes

Book Online

Book your pet’s next vet or vet nurse appointment online. Easy and convenient, you don’t even have to be registered with us to get booked online.

vet pet shop online UK Mercer and Hughes

Shop

Register for our online vet shop and receive 15% off your first order.

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Online Pet Prescriptions

Order your pet’s repeat vet prescriptions online.

pet passports Mercer and Hughes Vet Surgury

Pet Passports

Want to travel with your dog, cat, or ferret? Then you will need a Pet Passport.

Welcome to Mercer and Hughes Vets

Mercer and Hughes are an independent small animal veterinary practice with surgeries in Stansted Mountfitchet, Dunmow and Saffron Walden, covering Bishop’s Stortford and the surrounding areas. The modern hospital at our Saffron Walden practice provides 24 hour care to our in-patients, whilst day surgeries are carried out across all three of our branches. Home visits by a vet or vet nurse are also available by arrangement. All of our practices are accredited under the RCVS.

Our aim is to help keep your pet well and healthy at every life stage. To help support you we offer puppy socialisation classes, obesity and weight management clinics, flea and worming treatments, and senior wellness clinics. And of course our emergency vet service is on hand 24/7 should you need us.

We are also one of the few vet practices around to offer holistic animal therapies such as acupuncture and homeopathy alongside traditional veterinary treatments.

Mercer and Hughes Vets have been around for over 40 years, growing from a small rural practice and treating generations of pets. Clinical Directors Ilse, Stephen, Seamus and Becky, along with their team of amazing nurses, assistants, and receptionists, look forward to greeting you and your best friend(s!) soon.

Meet the team vets vet nurses Mercer and Hughes

Meet The Team

Mercer and Hughes is proud to be an independent veterinary practice run by people dedicated to their jobs.

Mercer and Hughes Veterinary Surgeons

Our Practices

Mercer and Hughes have three vet practices serving Hertfordshire, Essex, and parts of Cambridgeshire. Stansted and Great Dunmow provide day surgery and routine clinics, with our Veterinary Hospital in Saffron Walden offering 24 hour care 365 days a week.

emergency vet service mercer and hughes

Emergency Vet Service

Mercer and Hughes provides a 24 hour emergency vet service for all our small animal clients at our Saffron Walden vet hospital where there are staff on site 24 hours a day, 7 days a week.

pet healthcare plan at Mercer and Hughes

Pet Healthcare Plan

Spread the cost of helping your pet stay healthy and well. Our Pet Health Plans cover all the regular treatments you require including a year’s-worth of flea and worming treatment and annual boosters.

weight obesity clinic Mercer and Hughes Vets

Our Facilities

We offer a range of equipment, treatments and clinics across our practices.

senior pet MOT wellness club Mercer and Hughes Veterinary Surgeons

Events and Offers

Our team of vets and vet nurses often run special information evenings and events for our clients. Check out our upcoming events here.

general health check vets pets Mercer and Hughes

Choosing Pet Insurance

Choosing the right pet insurance can seem a bit of a minefield. It is your responsibility as a pet owner to make sure that, should your pet get ill or is involved in an accident, that you are able to

Getting In Touch

Mercer and Hughes have three vet practices serving Hertfordshire, Essex, and parts of Cambridgeshire. Stansted and Great Dunmow provide day surgery and routine clinics, with our Veterinary Hospital in Saffron Walden offering 24 hour care 365 days a year. We also have a new practice opening in Bocking, near Braintree, in September 2019.

As emails are only checked intermittently throughout the day, we advise that all URGENT enquiries are phoned through to the veterinary surgery directly.

You are also able to book your vet appointment online.

We are closed on Bank Holidays, but still offer the Emergency Vet Service. Please click here if you require the EMERGENCY VET.

All information shared with us is used in accordance with our Privacy Policy.

Emergency Vet Service

Mercer and Hughes provides a 24 hour emergency vet service for all our small animal clients at our Saffron Walden vet hospital where staff are on site 24 hours a day, 7 days a week. Our emergency vet service is provided for registered clients at all of our branches.

Please note, there are no staff at our Great Dunmow and Stansted branches outside of our displayed opening hours.

How to Contact the Emergency Vet

If you have a small animal out of hours emergency, please contact the surgery on 01799 522082 and you will be given information on how to contact the duty vet.

24 Hour Veterinary Hospital

In case of a Farm Animal Emergency you will need to contact Westpoint Vets – 01306 628489.

In case of an Equine Emergency contact;

  • Great Dunmow and surrounding area  – The Acorns Veterinary Clinic –  07805 770726.
  • Saffron Walden or Stansted area then please contact Rossdales on Herts Team – 01462 790221 or Newmarket Team 01638 663150.

All veterinary surgeons in the UK have a responsibility to provide 24- hour emergency first aid and pain relief to animals according to their skills and the specific situation. The Royal College of Veterinary Surgeons has recently updated its guidance on emergency care which has placed more emphasis on the owners’ legal responsibilities for their animals. In most cases the treatment of an animal will be able to be carried out most effectively by you bringing it to our Saffron Walden veterinary hospital, where we have all the equipment and facilities for emergency treatment.

The RCVS states;

“Owners are responsible for transporting their animals to a veterinary practice, including in emergency situations. The RCVS encourages owners to think about how they can do this and make plans before an emergency arises. Examples include their own transport, a family member, friend or neighbour’s transport, an animal ambulance or a taxi service that will transport animals.”

IMPORTANT BREXIT PET PASSPORT INFORMATION

Will Brexit affect your pet passport? In short, the answer is probably, but how much is still uncertain.

Keep an eye on the latest government advice regarding if your pet passport will become invalid. The British Veterinary Association also has up-to-date advice regarding the developing situation.

We will keep this page updated as we learn more.

However, if you are planning to take your pet abroad after 31st March 2019 and have yet to arrange a Pet Passport, you should speak to your vet now. Current advice is to contact your vet at least 4 months before travel.

Do I Need a Pet Passport?

If you want to travel with your dog, cat or ferret and either re-enter the UK at a later date, then you will need to have a valid Pet Passport.

You will also require a Pet Passport if you are emigrating to an EU or non-EU listed country (a country with passport requirements).

Preventative Pet Healthcare Plans (PHP)

Mercer and Hughes Pet Healthcare Plans, or PHPs, help you spread the cost of keeping your pet well and healthy. This is all about preventative pet healthcare, helping to keep your pet fitter and healthier (which will hopefully mean fewer trips to the vets!).

Pay monthly and save on average £53.40/year on your pet’s routine vet care, plus save 10% off all food and pet accessory purchases made in our vet surgeries.

Pet Healthcare Plans are not pet insurance –  we believe that prevention is better than cure rather than waiting until a pet is ill to put things right.

Give Your OAP a Health MOT

Old Age Pets, or OAPs, require a little more TLC than their younger animal friends. Our Senior Well Pet Club is designed to ensure your older pet is in good health.

If you would like to register as a new client, or add a new pet to your record, please fill in the Registration Form.

If you are looking to register for our new Bocking/Braintree surgery, then please click here to use an alternative form. Bocking is due to open in May 2019.

All information shared with us is used in accordance with our Privacy Policy.

New Client/New Pet Registration Form

We would like to confirm how you are happy for us to contact you in certain circumstances, such as sending you appointment and treatment reminders, pre-operation instructions by email, or other useful information. We send you information in accordance with our Privacy Policy (linked at the top of this page). Please tick all that apply.

Animal Details

If not vaccinated please state 'not vaccinated'

To allow us to give the best level of care we will need to contact your previous vet history. Please provide us with the practice name, contact details, either a phone number or email contact. Thank you

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Change of name or address? It’s easy to let us know by filling in the Client Update Form.

All information shared with us is used in accordance with our Privacy Policy.

Client Details Update Form

Please update your details here. This information will the be transferred to your client record. Thank you.

Tick all that apply

We send appointment reminders, treatment reminders and health check and vaccination reminders.

We send our invoices via email as well as other information via email, including special offers and invitations to client education evenings.

We never sell your details to third parties

Please confirm how you are happy for us to contact you. Tick all that apply.

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Ashley Plows – RVN – Head Nurse

Ashley Plows RVN Head NurseI first started my nursing career at a charity hospital in 2009, then moved to a smaller clinic to start and complete my veterinary nursing qualification. I qualified in January 2017 and started working at Mercer and Hughes in May. I am keen on expanding my knowledge and continuing to learn more about the profession. I have 2 dogs, a rescue staffie cross called Jaybo and a long haired Chihuahua called Myla Moo – who rules the house! Outside of work I enjoy spending time with my family (especially the fluffy ones with 4 legs!), visiting new places across the world and making my new house a home!

Jackie Morgans – RVN ISFMCertFN ISFMAdvCertFB – Deputy Head Nurse

vet nurse Jackie MorgansI qualified as a Veterinary Nurse in 1997 and have worked in various practices including 12 years in a referral hospital. I joined Mercer and Hughes in 2010. My main interests are anything feline, particularly feline behaviour. I have completed the International Society Feline Medicine certificate in feline nursing and recently also the Advanced certificate in Feline Behaviour. I also have an interest in tortoises and organise our bi-annual tortoise events. I am also involved with the training of student veterinary nurses, having spent eleven years as a qualified NVQ assessor, and I am now one of Mercer and Hughes clinical coaches. In my spare time I enjoy travelling and have a very old tortoise and a cat called Millie-pig.

Cat Wilson – Senior RVN – Stansted Surgery

vet nurse Cat WilsonI have been with Mercer and Hughes since 2009, I have taken different roles within the nursing team over the years, these days I can mostly be found at our Stansted surgery and occasionally the Saffron Walden Hospital. In addition to the usual daily nursing activities I take a great interest in “small furries” and birds, but most of all rabbits. I’ve had rabbits myself for most of my life and enjoy helping the bunnies I see in practice. This isn’t to the exclusion of cats and dogs – I love them all! I live near Cambridge with my husband and our extensive family of pets – at weekends I can usually be found down the garden with our rabbits, chickens and ducks.

Amanda Robinson – Night RVN

I have been nursing for 15 years and over this time I have worked in small animal practices and specialist referral centres. I enjoy all aspects of my role but especially surgical nursing, emergency and critical care. I joined Mercer and Hughes in 2016 as a Night RVN where I provide out of hours care to the patients in the hospital as well as assisting the vet with a variety of medical and surgical emergencies. At home I am kept busy with my four dogs, five cats and six rabbits!! I also enjoy attending agility classes with my youngest dog, Henry, going for walking holidays and playing the piano.

Emma Crosby – Night RVN

Night RVN Emma CrosbyI have been for Mercer and Hughes for almost 3 years after qualifying as an RVN in 2014. When I left school I studied Animal Care, but then changed careers and became a mortgage advisor, working in London, before I started a family. I returned to the veterinary industry 10+ years ago and have never looked back! I joined Mercer and Hughes in June 2014 as a trainee veterinary nurse after completing the majority of my training at another practice, qualifying as an RVN in August 2015.  After working a combination of days and nights at both Dunmow and Saffron Walden I now work as the night nurse at the Saffron Walden hospital. At home I have three cats (Buzz, Phoebe and Tiger-Lily) and a crazy Boston terrier called Winston.

Jessica Denton – RVN

Jess Student Veterinary NurseI am a Registered Veterinary nurse qualifying in October 2018. I am now enjoying my freedom following finishing my exams, I will soon be deciding on what I would like to continue learning about but outside of work, I enjoy spending time with my friends, family and rock climbing! I also have a collection of animals at home, including two dogs (a naughty Jack Russell called Poppy and a gorgeous Dachshund cross called Bruce) two cats (Max and Lilly), 2 chinchillas and a snake.

Michaela Last – Student Veterinary Nurse

I joined Mercer and Hughes in January 2015 as a consult assistant and I am now a student veterinary nurse. I have always had a great interest in animals but this has grown stronger with my various work experiences. I have a particular interest in dogs and I am currently studying for a canine behaviour qualification alongside my nursing, and I also enjoy running the puppy parties at Saffron Walden. At home I have a variety of animals including a German shepherd Roxy, Staffie x Evie, Chihuahua x Yorkie Betty, Rabbit Lily, a hamster and several fish. In my spare time I like to spend time with friends, or training and walking the dogs.

Rebecca Rowe-Wakeling – Student Veterinary Nurse

I first started working for Mercer and Hughes in 2013 when I was lucky enough to get a placement for work experience. I then volunteered until the beginning of 2015 when I was offered a part time job as a consult assistant. I started my first year of training to be a veterinary nurse in December 2015. Since then I have been working in the practice and attending college one day a week. At home I have three dogs, one chinchilla, a gerbil and five cats, two of which I fostered from the practice. From a young age I have always aspired to work with animals and I one day hope to specialise in larger animals.

Katie Tofts – Student Veterinary Nurse

vet nurse Katie ToftsI joined Mercer and Hughes in June 2016 for my placement as part of my veterinary nursing degree. I was lucky enough to be given the opportunity to continue my studies as a first year diploma student which means I can learn on the job! I now attend college once a week and work the rest of the week at the practice. I am thoroughly enjoying all aspects of learning. In my spare time I enjoy spending time with my friends, family and my very vocal cat called Jane.

Emily Bird – Student Veterinary Nurse

student vet nurse Emily BirdI first began working at the Saffron Walden branch in 2012 as a consult assistant and evening helper. I am now here as a degree placement student in my first year of studying to become a veterinary nurse at the Royal Veterinary College in London. I have a rescue cat from Mercer and Hughes, called Darcie, who is an amputee with 3 legs, and a new Rough Collie puppy called Ronnie. I spend my free time with my friends and family and drinking lots of tea!

Ilse Pedler BSc MA VetMB VetMFHOM MRCVS

I qualified from Cambridge University in 1989, started work at Mercer and Hughes straight away and have been here ever since! I became a partner in 1992 and Clinical Director in 2008. I have a special interest in pig medicine, dermatology and complementary therapies including homeopathy and acupuncture, gaining my diploma in veterinary Homeopathy in 2001. I’m also responsible for overseeing the veterinary nurse training in the practice. I feel extremely lucky to be doing a job with a great diversity that brings me into contact with a wide variety of people and animals on a daily basis.

Stephen Flood MVB MRCVS

I qualified in 1985 from University College Dublin, then worked in Ireland for the following two years.  I moved to the UK to work for the next four years in mixed practice at Kews in Harlow.

I came to Mercer and Hughes in 1991 and have been here since, now being one of the practice Clinical Directors.

I live in Essex with my wife and four children, and Caesar the Labrador Retriever.

Seamus Mone MVB MRCVS

Originally from Ireland I grew up on our family cattle and apple farm where I worked until graduating in veterinary in 1995  from University College Dublin. Since then I have worked in numerous large animal and companion animal practices, gaining invaluable experience and skills along the way before joining Mercer and Hughes in 2004 and becoming a Clinical Director in 2007.

These days I am mainly involved with companion animals but still deal with farm and equine cases. My main interest in veterinary is small animal surgery, in particular orthopaedics.

Outside of work I enjoy keeping fit with running and martial arts when not trying to learn Italian, entertain the kids or play with the cat.

Rebecca Kitchen BVetMed CertAVP MRCVS

 I graduated from the Royal Veterinary College in 2013, I briefly spent some time at a mixed animal practice in Bedfordshire before joining Mercer & Hughes in September 2013. I enjoy all aspects of practice, I have a particular interest in surgery.

In my spare time I enjoy playing netball and walking my Lurchers Toby & Pepper Pot. I  become a Clinical Director of the practice in September 2016. I am currently studying for a CertAVP and Certificate in veterinary business management.

Dr Sarah Catling BSc BA VetMD PhD MRCVS

Born, bred and educated in Cambridge, I qualified from Cambridge Veterinary School after a period of research in equine exercise physiology in Newmarket.

I worked in mixed practice initially in Bishop’s Stortford, then after having my two children nearer Cambridge.

I now enjoy working part time in Saffron Walden, giving me time to enjoy my horses and more travelling.

Signe Frei Cand.med.vet MRCVS

I graduated in 2004 from The Royal veterinary and Agricultural University, Copenhagen, Denmark. After graduating I came over to the UK and started working in a mixed practice in Hertfordshire, I worked there for almost 6 years in total. I have also had a three more short term jobs in Denmark. Two of those were also in mixed practice one was at a large stud farm.

Although I have been dealing with all kinds of animals my main interest is the small animals. I particularly enjoy surgery and I have recently done a course in ultrasounds scanning, an area I am interested in developing further. I joined the team at Mercer and Hughes in May 2011, and I am really enjoying working here.

Outside of work I spend time riding my horse Lady and walking my Jack Russell terrier Lily and my Lurcher Fern. I also like watching and photographing wildlife.

Ross Kitchen BSc(Hons) BVetMed MRCVS 

vet Ross KitchenI graduated from the Royal Veterinary College London in 2014 after previously completing a Pharmacology degree at the University of Liverpool. I worked at a small animal practice in mid Essex before joining Mercer & Hughes in January 2015. I have a particular interest in small animal soft tissue surgery. In my spare time I enjoy walking my dogs and catching up with friends. I am currently studying for a certificate in small animal surgery.

Catharine Hurst BVM&S MRCVS

I graduated in 2002 from Edinburgh University. Since graduation I have worked solely in small animal practice, including four years at a busy PDSA clinic and four at a referral hospital in Manchester. I have worked at Mercer and Hughes since 2012, following a relocation, with a couple of breaks for maternity leave and now work part time. My main interest is internal medicine, but I enjoy all aspects of general practice and meeting all your lovely pets. Outside of work the children keep me busy and we enjoy getting up to as many adventures as possible together before they start school.

Every Wednesday 12-1pm at Saffron Walden

Taking your cat to the vet can be a stressful experience – both for your cat and for you! To help make taking your cat to the vet less stressful we now offer Cat Only Clinics at our Saffron Walden surgery.

Both our Saffron Walden and Dunmow surgeries have separate cat waiting areas for all other appointment times.

Puppy Pre-School at Mercer and Hughes allows your new puppy to begin their puppy socialisation just 1 week after their first vaccination.

The first 12 weeks of a puppy’s life are crucial and the experiences they encounter have a huge impact on their later development. Puppy socialisation classes with our experienced veterinary nurses at Puppy Pre-School gives you the tools to train your puppy and give them the best start in life.

You may obtain veterinary prescription only medicines (POM-Vs) directly from your veterinary surgeon, or you may ask for a written prescription and obtain these medicines from another veterinary surgery or from a pharmacy that stocks veterinary medicines.

Complementary Pet Therapy with Ilse Pedler MA, Vet MB, Vet MFHom, MRCVS

Ilse Pedler is a specialist in the complementary pet therapies homeopathy and acupuncture. Complementary pet therapies are gaining in popularity and are even covered by some pet insurance companies such as PetPlan.

Ilse qualified as a Veterinary Surgeon from Cambridge University in 1989 and started work at Mercer and Hughes soon afterwards, becoming a director in 1992. An interest in homeopathy saw her attending several day courses at the Royal London Homeopathic Hospital, which led to a 3 year Homeopathic Physicians Teaching Group Course for Veterinary Surgeons in Oxford. Ilse gained a diploma of Vet Homeopathy in November 2001 and has gone on to write many articles on complementary pet therapies for magazines and is an active member of the (BAHVS) British Association of Homeopathic Veterinary Surgeons.

Thank you for entrusting the care and attention of your pet to us. Some aspects of the terms may not be relevant to you. Please ask for further explanation / clarification if required.

Our Tortoise Information Evenings usually occur once or twice a year, pre and post hibernation, around March and October. They are designed to give you information on how to care for your pet tortoise at these crucial times, plus how to keep you pet tortoise healthy throughout the rest of the year.

Chat to other tortoise owners and our tortoise specialists vet Ilse and vet nurse Jackie.

Rather than running a post-hibernation evening this year, we are holding specialist tortoise hibernation checks with vet Ilse Pedler for £10 until the end of March 2019. Please call to arrange your appointment.

Why Should I check My Pet’s Teeth?

Tartar build up can cause bad breath and gum recession and if untreated can lead to painful tooth root abscesses and the loss of teeth.

Bacteria from infected gums can also be released into the blood stream and have serious effects on an animals internal organs and make them unwell.

Good teeth hygiene and regular dental checks can help to prevent this.

Why Use Digital Radiography

At Mercer and Hughes we prefer to use digital radiography over traditional X-Rays because Digital X-Rays are quicker. 

As a result your pet doesn’t have to be under sedation or general anaesthetic as long and they give a better image so we can detect problems more easily.

Pet Care Information

Whether you are looking for a new pet, want to know what to feed your rabbit or want to know more information about spaying your cat, our Vet Blog has a wealth of information to help you.

And don’t forget it’s also free to book in with the nurse if you would like some 1-2-1 advice.

Which Animals can be Microchipped?

Any animal can be microchipped from dogs, cats and ferrets to Llamas and tortoises!

Each species has a particular place where the microchip is implanted so everyone knows where to look for it (left hind leg of a tortoise, or the left neck under the mane of a horse, for example).

Your pet’s microchip is no bigger than a grain of rice and implantation is quick and usually painless.

What is Spaying and Neutering?

Spaying or neutering the removal of the organs of reproduction. For females this means removal of ovaries and uterus and for males the removal of testicles.

What is Ultrasound?

An ultrasound examination is when soundwaves emitted from a probe placed against the skin pass through into the body and bounce back to the probe, forming an image on a computer screen.

The animal can have an ultrasound exam without being anaesthetised, although it may need mild sedation. The procedure is safe and non invasive, though the animal does have to have its fur clipped.

We perform most ultrasound scans in-house, although sometimes an animal may need to be referred.

Why Do A General Health Check

Regular checks by a vet are recommended as they can help to detect any health issues at an early stage and therefore treatment can be started before a pet becomes unwell.

Many problems can only be detected by a vet such as heart murmurs or abdominal masses. If our observations suggest further investigation, blood tests can pick up problems that are not apparent on a physical exam such as liver, kidney, or thyroid issues.

Feel free to register with us at one of our surgeries in person, on the phone or via these contact forms.

We look forward to seeing you and your pet/s at Mercer and Hughes!

Our Veterinary Specialists

We have a number of visiting veterinary specialists at Mercer and Hughes. This means we can provide an expert service to our clients in the convenience of our surgery rather than you having to go to a referral centre.

Free Nurse Check

Time flies by, and before you know it your new puppy or kitten will be 6 months old. Now is a really good time to book in for a free 6 month check with a nurse for advice on helping your pet into adulthood.

If you are on our Pet Healthcare Plan then you receive a 6 month check with a vet as part of your package.

Is Your Pet Carrying Excess Baggage?

Obesity is the most commonly seen issue in dogs and cats, and is a major welfare and health concern.  It is an increasing concern in “cage pets” such as rabbits and guinea pigs, who can suffer many of the same problems as a result of obesity.

If your pet is even slightly overweight, they may be more likely to develop a variety of other problems, including arthritis and other joint conditions, heart and breathing problems, diabetes mellitus, constipation, poor coat condition and skin infections.  

It has been shown that obesity decreases life expectancy, and it can cause an increased anaesthetic risk for any procedures they may have to undergo.

New Member of the Family?

So you’ve picked up your new bundle of fluff – now what? Book in for a free check with a nurse who will give your new puppy or kitten a check over and advise you on how best to look after them. Though if you have any concerns about their health then you must book in with a vet instead.

It’s all about making their first visit to the vets fun and friendly and to get them used to coming into practice – plus we love to make a fuss of them too!

Simply call your local Mercer and Hughes reception and request your free new puppy or kitten check.

All Appointments with the Vet Nurses are FREE to Attend!

Our fantastic team of vet nurses offer free nurse appointments where you will only pay for any treatment you receive.

They offer a range of specialty clinics and can offer routine monthly support for your flea and worming treatments if you find them difficult to apply.

Nurse clinics are only suitable for well and healthy pets – if you feel your pet is unwell then please book in with one of our vets.

When to See Your Vet

From routine annual boosters and general health checks to emergency visits, our team of vets are on hand to keep you pet fighting fit.

Contact your local Mercer and Hughes Veterinary Surgery to book your appointment.

dental care pets Mercer Hughes Vets

Dental Care for Pets

Just as with humans, it is essential to look after your pet’s teeth to help prevent bad breath, gum disease and tooth decay.

xray digital radiography Mercer and Hughes Veterinary Surgery

Digital Radiography

Digital X-Rays are quicker than traditional X-Rays. As a result your pet doesn’t have to be under sedation or general anaesthetic as long and they give a better image so we can detect problems more easily.

general health check vets pets Mercer and Hughes

General Health Checks

Regular checks by a vet are recommended as they can help to detect any health issues at an early stage and therefore treatment can be started before a pet becomes unwell.

Microchipping Mercer and Hughes

Microchipping and the Law

Be reunited with your lost pet – and if you are a dog owner you must have your dog microchipped by law

pet passports Mercer and Hughes Vet Surgury

Pet Passports

Want to travel with your dog, cat, or ferret? Then you will need a Pet Passport.

claw clipping pets Mercer and Hughes Vets

Spaying and Neutering

If you are not planning to breed from your pet, neutering helps prevent unwanted and stray animals as well as reducing the risk of certain diseases (including some tumours).

vet ultrasound scan Mercer and Hughes

Ultrasound Scans

Ultrasound is particularly useful for getting more information about the abdomen organs, the heart, and for diagnosing pregnancy. It is safe and non-invasive.

pet animal vaccinations Mercer and Hughes Veterinary Surgeons

Vaccinations

Dogs, cats, rabbits and ferrets require vaccinations against specific diseases which can be fatal or a serious threat to their health.

Meet the team vets vet nurses Mercer and Hughes

Visiting Veterinary Specialists

We have a number of visiting vet specialists at Mercer and Hughes. This means we can provide an expert service to our clients in the convenience of our surgery rather than you having to go to a referral centre.

emergency vet service mercer and hughes

Emergency Vet Service

Mercer and Hughes provides a 24 hour emergency vet service for all our small animal clients at our Saffron Walden vet hospital where there are staff on site 24 hours a day, 7 days a week.

general health check vets pets Mercer and Hughes

With the Vet

Our vets provide a full range of health care services for your pet from routine vaccinations through to visiting specialists and expert services

pet medical treatments at Mercer and Hughes

With the Vet Nurse

Our vet nurses provide free clinics where you only pay for the treatment you receive (no consultation fee) alongside specialist clinics

claw clipping pets Mercer and Hughes Vets

Specialist Pet Clinics

Cat-only clinics, weight management, senior pet MOTs, puppy socialisation and tortoise information events

complementary pet therapy at Mercer and Hughes

Complementary Pet Therapies

Complementary pet treatments work alongside conventional veterinary treatment to support the body’s natural systems, helping your pet to feel better sooner without the need for additional medications.

Mercer and Hughes 254 hour veterinary hospital

Hospitalisation and Overnight Care

Mercer and Hughes has a modern and air-conditioned hospital at Saffron Walden where we offer overnight hospitalisation and emergency vet services. The hospital is staffed 24 hours a day.

pet healthcare plan at Mercer and Hughes

Pet Healthcare Plan

Spread the cost of helping your pet stay healthy and well. Our Pet Health Plans cover all the regular treatments you require including a year’s-worth of flea and worming treatment and annual boosters.

online vet pat prescriptions Mercer Hughes Vet Surgery

Online Pet Prescriptions

Order your pet’s repeat vet prescriptions online.

pet passports Mercer and Hughes Vet Surgury

Pet Passports

Want to travel with your dog, cat, or ferret? Then you will need a Pet Passport.

vet pet shop online UK Mercer and Hughes

Shop

Register for our online vet shop and receive 15% off your first order.

emergency vet service mercer and hughes

Emergency Vet Service

Mercer and Hughes provides a 24 hour emergency vet service for all our small animal clients at our Saffron Walden vet hospital where there are staff on site 24 hours a day, 7 days a week.

cat only clinics Mercer and Hughes Vets

Cat-Only Clinics

Taking your cat to the vet can be a stressful experience – both for your cat and for you! To help make taking your cat to the vet less stressful we now offer Cat Only Clinics at our Saffron Walden surgery.

claw clipping pets Mercer and Hughes Vets

Puppy Socialisation at Puppy Pre-School

Your puppy’s first 12 weeks are crucial – our Puppy Pre-School helps get them socialising early and  gives you the tools to help them make the best start

weight obesity clinic Mercer and Hughes Vets

Obesity and Nutrition Advice

Pet carrying a little (or a lot!) of excess baggage? Free weight management clinics with a vet nurse to get your pet back to their ideal weight

tortoise information icons at Mercer and Hughes

Tortoise Information Evenings

Our Tortoise Information Evenings occur twice a year pre- and post-hibernation, usually around March and October. They are designed to give you information on how to care for your pet tortoise at these crucial times, plus how to keep you pet tortoise healthy throughout the rest of the year.

What Is Acupuncture and How Does It Work?

Acupuncture is the practise of inserting fine, solid needles into the body for pain relief or, in some cases, to help the body deal with other diseases.

Acupuncture works through the nervous system. The needles block the pain messages and encourage the brain and central nervous system to produce more of the body’s natural painkillers. In conditions that are not painful, acupuncture may help to reset the body’s normal functioning.

What is Homeopathy?

Homeopathy is essentially a system of natural healing. Remedies, which are medicines based on animal, vegetable, or mineral substances, are given to help stimulate the body’s natural forces of recovery. Homeopathy concentrates on treating the person or animal as a whole rather than just the disease.

Homeopathy has been a concept since Hippocrates, but was really developed by Samuel Hahnemann, a German doctor in the 1800s. He discovered that substances that cause symptoms in healthy individuals can be used to cure those symptoms in an ill patient. This gives us the homeopathic principle of ‘Like Cures Like’.

Only a vet can legally treat animals with homeopathy.

A New Range of Pet Herbal Treatments Coming Soon

Ilse Pedler, our Homeopathic vet, is now able to offer herbal treatments for your pet too. Herbal treatments come in the form of herbal teas or tinctures, and can also be made into ointments and salves. Different parts of the plants can be used to make herbal medicines.

Mercer and Hughes Accredited Veterinary Hospital

We provide overnight hospitalisation and 24 hour care at our Saffron Walden surgery. With night nurses on site to looks after animals through the night, your pet is continually supervised. A vet is also on duty 24 hours a day and we provide an emergency vet service here also.

Our Saffron Walden surgery has been accredited with hospital status under the RCVS Practice Standards Scheme, with our other practices also accredited under the Small Animal Practice scheme.

To visit our Saffron Walden Veterinary Hospital, please contact us or call 01799 522 082.

Vaccine Amnesty in January – Restart Your Pet’s Vaccinations For Less

Missed last year’s boosters? Need to restart your pet’s vaccinations? In January we offer a Vaccine Amnesty where you get the full vaccination course for the price of a single booster.

Offer ends 31st January 2019.

Why Vaccinate My Pet?

Vaccinations are recommenced to help prevent animals contracting the common infectious diseases relevant to their species. These diseases can be seriously detrimental to their health and sometimes fatal.

We routinely vaccinate dogs, cats, rabbits and ferrets.

Why Is it Important To Flea and Worm My Pet?

Parasites can cause disease ranging from skin disease caused by fleas and mites to diarrhoea/vomiting, poor growth, anaemia and intestinal blockages caused by worms.

Our In-House Services

We offer a range of in-house diagnostic treatments, facilities and equipment across our various surgeries. This allows us to provide you and your pet with access to a wide range of treatments without the need to travel afar.

Are you moving away or changing vet surgeries? Let us know using the Moving Away Update Form below.

All information shared with us is used in accordance with our Privacy Policy.

claw clipping pets Mercer and Hughes Vets

New Client/New Pet Registration

I would like to register as a new client or add a new pet to my record.

vet checks mercer and hughes

Update Your Details

Update Your Details at mercer and hughes veterinary surgeons My Details Have Changed I would like to update my details (new address, phone number, email address etc).

Mercer and Hughes Veterinary Surgeons

Moving Away

I would like to notify you that I am moving away.

Job Opportunities at Mercer and Hughes Veterinary Surgeons

All current job opportunities at Mercer and Hughes Vets will be detailed here, so keep checking back regularly.

Would You Like To See The Same Vet Each Time?

Do you want see the same vet each time you visit?

Ask reception when you call and they can see if there is an available appointment with your chosen vet.

Please find below the vet rota for the upcoming weeks. Please note the rota is subject to  change at any time.

‘Puppy Socialisation Parties…seem to impart a protective effect against aggression’

Attending puppy classes on at least two occasions before the dog was 12 weeks of age was associated with a 1.4 times reduced risk of aggression toward unfamiliar people entering the house and a 1.6 times reduced risk of showing aggression to unfamiliar people out of the house.

Stanley Coren, Ph. D., DSc, FRSC Dog Aggression Is Predicted by Training Methods and Breed (2014), Psychology Today

Client Information Evenings and Events

Our team of vets and vet nurses often run special information evenings and events for our clients. Check out our upcoming events here.

Emma Trehearn Student Veterinary Nurse

Emma Trehearn Student Veterinary Nurse

Introduction

Mercer and Hughes Ltd take your privacy very seriously. This Privacy Policy sets out how we use the data you provide via our website www.mercerandhughes.co.uk and by using our veterinary services at any of our surgeries. By using our services and providing us with your data, you are confirming that you are over 18 years of age.

Mercer and Hughes Ltd are the data controller, and may subsequently be referred to as ‘us’ ‘we’ and ‘our’ throughout this policy. Ilse Pedler has been appointed our Data Protection Manager (DPM), and if you have any questions regarding this policy then please contact her using the information below.

 

Contact Us

Mercer and Hughes Ltd

Devon Lodge

14 Radwinter Road

Saffron Walden

Essex

CB11 3JB

 

🕾  01799 522 082

🖅 enquiries@mercerandhughes.co.uk

Please address all enquiries regarding GDPR and the use of your data to Ilse Pedler.

 

Correcting Your Information

It is important that the information we hold on you is correct and up to date. Please use the forms on our website to amend your customer records, or email us at enquiries@mercerandhughes.co.uk

 

Complaints

If you feel you have any need to lodge a formal complaint about our processing of your data, please do get in touch with us first so that we can try to resolve it for you by contacting our DPM Ilse Pedler at enquiries@mercerandhughes.co.uk. However, you also have the right to complain to the Information Commissioner’s Office.

 

The Data We Hold On You

We hold some personal data about you to ensure that we are able to fulfil our duty of care to you and your pet. Personal data is classed as any information which may identify an individual, and does not include anonymised data. You may be interested to know that the data held on animals is not covered by GDPR.

 

Data About You

We need to know your full name and title (so that we know what to call you); your address ( so that we know where to send any bills or information, plus where to come if you need an emergency call out by our vet), your contact telephone number/s and/or email address (so that we can contact you with test results, send you important operation instructions, and treatment reminders); a record of the treatments, medications and services you have purchased from us (which, as well as forming important medical history for your pet, also allows us to keep track of your financial transactions with us). All of this comes under our contractual relationship with you, and we never ask you for more information than we need.

 

Data About Your Communication With Us

You can contact us, and we may contact you back, in many different ways – by phone, email, in writing, in person, by text, and via the contact forms on our website. Sometimes this is to answer your questions about various treatments, or to register a new pet or make changes to your customer record. Sometimes it is to do with insurance, or because we need to send you pre- and post-operative care information. We need to keep a record of this contact between us so that we can respond to you in good, timely fashion and answer your queries. It’s also pretty important in helping us identify any areas of legal dispute, and helping us to resolve them.

 

Data About How You Like To Be Contacted

We send routine information to our customers on a regular basis, including flea and worming treatment reminders, vaccination reminders, and appointment reminders, as part of our service to you, our customer. Sometimes we need to send pre-operative instructions as part of our duty of care to your pet. We also occasionally send out newsletters with invitations to our special pet care events, such as our Tortoise Evenings. You may prefer to receive these by text, email, or in writing. Or, you may prefer to not receive routine communications from us at all in these matters. So we keep a record of the information you want to receive, and how you like to receive it. Sometimes we use this information to decide on how best to contact our customers in the future.

 

Technical Data

If you are one of our customers who use our website and online booking facilities, we need to understand how these are working for you. We analyse this by looking at how you interact with them, what device you are using to use them via (eg phone or laptop), the links you like to click on, any referral links which send you to us, what pages you look at the most and how long you look at them for. This is achieved by the use of analytical cookies on our website. These cookies also sometimes track IP addresses, which are useful for us to understand where our website visitors are coming from. Being a local business, we want to make sure our local customers are finding us! We also need to take back-ups of our website, email, accounting, and booking systems to maintain security and ensure all the information we have is relevant and up-to-date. All of this information helps us to develop our business and ensure we are providing you with the services and information you require.

 

Sensitive Data

We do not collect any sensitive data about you.

 

How We Collect Your Data

You provide us with your relevant personal data when you register with us as a client. You may provide this information over the phone, by email, or via one of our online contact forms. We may also receive personal data about you when we request previous veterinary histories, which we need in order to provide the best care for your pet.

We may also collect technical personal data about you, such as via cookies on our website, analytical tools such as Google Analytics and Facebook marketing, both of which are based outside of the EU.

 

Why We Send You Information

Much of the information we send to you is relevant to our duty of care to your pet (which comes under either our legitimate interests or a contractual basis for processing your data). For instance, we believe that you would like to know when your pet is due their annual health check and booster, when their appointments are booked, and when their flea and worming treatment is due. This is especially the case if you are on our Pet Healthcare Plan, where you are paying a monthly Direct Debit to spread the cost of the routine care of your pet. You are paying for the treatments, so we feel obligated to tell you when you are due some more.

We also need to send you information when your pet is booked in for an operation or procedure (which is a contract between you and us), so that you know how to prepare your pet and look after them afterwards. This is crucial for the well-being of your pet and is part of our duty of care.

Of course, you can choose how to have this information sent to you, or opt out of receiving these routine communications if you wish.

 

Marketing Information

Assuming you have not since opted out of receiving marketing information from us, we may occasionally send you relevant marketing communications (our newsletter) which we hope you will find interesting and informative. This includes invitations to our special pet care events and annual vaccine amnesty programme.

We send these communications to our current customers and those who have used our services before, as allowed under the current PECR (Privacy and Electronic Communications Regulations). We also send them to those who have chosen to sign up to our marketing emails separately at events or via the website. You may choose to opt out of these communications at any time.

Oh, and we NEVER sell your information to third parties.

 

How to Opt Out

You can opt out of receiving marketing emails from us at any time by emailing us at enquiries@mercerandhughes.co.uk.

Opting out of marketing communications does not affect data collected via any financial transactions or treatments provided. We still have a right to contact you regarding the status of your account and to provide you with relevant information regarding your pet’s treatment as part of our duty of care.

 

Sharing Your Data

As part of the day to day running of our business, it is essential that we share your data to certain third parties. We ask them to only process your information as and when requested by us, according to our instructions, and in accordance with the law.

  • IT and administration service providers (such as our accounts software, laboratory services, microchip providers, insurance companies, and specialist veterinary software)
  • Our lawyers, auditors, banks, insurers, governing bodies, and other advising professionals (including other veterinary specialists we refer your pet to for treatment)
  • Relevant government bodies whom we are required to report to by law
  • Debt settlement agencies (based in the UK)
  • Credit agencies (based in the UK)

 

Transfers of Your Data Outside of the EEA

Some of our service providers are based outside of the EEA (European Economic Area). The levels of protection offered in some of this countries are variable, and so the new GDPR laws have declared that data cannot be transferred outside of the EEA unless certain security measures are in place.

We will only transfer your personal data to service providers outside of the EEA who meet adequate security requirements, either set out by the European Commission or if they are part of the EU-US Privacy Shield.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

 

Your Legal Rights and The Right to be Forgotten

You have legal rights over your data. This includes the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. If you wish to exercise any of the rights set out above, please email us at enquiries@mercerandhughes.co.uk.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

A fee isn’t chargeable to process any of your legal rights over your data. However, we are entitled to charge a reasonable fee if your requests are repetitive, extreme, or unfounded. Alternatively, in these cases we have a right to refuse your request. We try to respond to all requests within 30 days.

We may also need to request further personal information from you in order to fulfil this request and to confirm your identity. This is to protect your data and ensure that no-one is given access to it without permission. This additional data will only be used to process your legal rights.

 

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.  

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

Links On Our Website

We cannot be held responsible for the security of any links you click on our website, which navigate you away to external sites. We suggest you read the Privacy Policy on each site you visit, whether linked to our site or not.

 

Cookies

We use cookies on our website in order to see how you use it, and to ensure that we are providing you with the services you require.

You can set your browser to block some or all cookies, though it can affect the functionality of the site if you do this.

You can find our more about the cookies we use at our Cookie Policy.

Why Have Pet Insurance?

Choosing the right pet insurance can seem a bit of a minefield. It is your responsibility as a pet owner to make sure that, should your pet get ill or is involved in an accident, that you are able to provide the required veterinary care. For many owners, the only way to afford emergency or long-term medical care for their pet is with insurance.

Unfortunately, we often see owners who find out at the worst possible time that their insurance doesn’t cover everything they thought it did. So we would like to help you with choosing the right pet insurance, with help from the lovely people at the Association of British Insurers (the links on this page will take you to their website).

We love feedback!

We always appreciate constructive feedback to ensure that we are offering you the best service possible. Please use the forms below to let us know of any comments you have about our veterinary surgeries and the services we offer.

Thinking of Leaving Us?

We would really appreciate learning more about how you found your experience with us and your decisions for leaving.

All feedback is treated in confidence and in accordance with our privacy policy, and is used to help improve our services.

Leaving Client Feedback

Please fill about the form below if you are leaving us. It will help us let us know what we are doing right, where we are going wrong and what we can do to improve.

Please include your postcode

Please add you reasons for leaving.

Please leave any additional comments about our fees. How do you feel in general about our charges? Did we keep you informed of ongoing costs? Did we provide estimates and were they clear and accurate?

Are there any products or services we don't currently offer that you think we should?

Please give details of our level of customer service, from your dealings with our receptionists, nurses and vets.

Is there anything we can do that may persuade you to come back to M&H?

Please wait...

Tell Us What You Think

Are you a current client of ours? We would love to hear more about why you choose to use us, along with any other comments about things we could improve on.

All feedback received is treated in the strictest of confidence and in accordance with our privacy policy, and is used to improve our services.

Client Feedback Form

Please complete the form below to leave us feedback. We appreciate all types of feedback whether good or bad.

Please add any comments you have regarding our fees. Do you feel our charges reflect our level of service? How do you feel in general about our charges? Did we keep you informed of ongoing costs? Did we provide estimates and were they clear and accurate?

Are there any products or services we don't currently offer that you think we should?

We publish the vets rota online to try and make it easier to see the same vet if you wish.

Is there anything you particularly like/dislike. Is there anything else you would like to see?

Please wait...

Please use the following form to register for our new surgery opening in Bocking, Braintree, in late summer 2019.

Closer to our opening date, we will send you a voucher and welcome pack, plus details of our opening day.

All information you share with us is used in accordance with our Privacy Policy.

New Client/New Pet Registration Form

We would like to confirm how you are happy for us to contact you in certain circumstances, such as sending you appointment and treatment reminders, pre-operation instructions by email, or other useful information. We send you information in accordance with our Privacy Policy (linked at the top of this page). Please tick all that apply.

Animal Details

If not vaccinated please state 'not vaccinated'

To allow us to give the best level of care we will need to contact your previous vet history. Please provide us with the practice name, contact details, either a phone number or email contact. Thank you

Please wait...
Refer a Friend

ReFUR a Friend Scheme

Here at Mercer and Hughes Veterinary Surgeons we pride ourselves on being an independent veterinary practice who put the care of our clients and their pets first and foremost.

As an independent local business word of mouth means everything, so we would like to thank our existing clients for helping to spread the word when they refer a friend to us via our ReFUR a Friend Scheme. As our existing client, you will receive a £10 credit on your account for every qualifying referral you make as a thank you, and your friend will benefit from a 10% New Client Discount Voucher (Ts and Cs apply).

You can now request repeat prescriptions online

Your veterinary surgeon can only prescribe POM-Vs for animals under his/her care. The RCVS has defined “under his care” as meaning having seen the animal immediately before making a prescription or recently enough or often enough for the veterinary surgeon to have personal knowledge of the condition of the animal or current health status of the herd or flock to make a diagnosis and prescribe.

The general policy of this practice is to re-assess an animal requiring a repeat prescription every 3 months.

This may vary with individual animals and at the discretion of the veterinary surgeon.  Medication check consultation fees will apply.

Writing or dispensing a prescription will require 48hrs notice and will cover the treatment of an animal for a 1-3 month period only. Prescriptions must be collected from the surgery.

There is a fee per prescription (1 month £9.19 and 3 months £13.52 at the time of writing).

Further information on the prices of medicines is available on request.

A written prescription may not be appropriate if your animal is an in-patient, or if immediate treatment is necessary. You will be informed, on request, of the price of any medicine that may be prescribed for your animal.

Have Pet Will Travel!

Two healthy dogs playing in the sea

Pet Healthcare Plan

  • Annual booster and general health check
  • 6 month health check with a vet
  • 2 nail or claw clippings a year
  • Flea and worming treatment for a year
  • Puppy and Kitten plans include full initial vaccination course and microchip

Added Extras

  • 25% off vaccine restart
  • Reduced spay/neutering costs
  • 10% off dental procedures
  • 10% off all pet shop purchases in store

Book your pet’s next vet appointment at any of our three vet surgeries using our online booking system.

Convenient and easy to do, you don’t even have to be registered with us to do so.

Alternatively, call your preferred Mercer and Hughes Vet Surgery to speak to our receptionists.

Who is the Senior Well Pet Club For?

  • Dogs over 8 years old
  • Cats over 10 years old

How to Book

  • Call your local Mercer and Hughes Vet Surgery
  • Request to book a 30 minute Senior Wellness MOT check
  • Complete the owner’s questionnaire below and bring to your appointment
general health check vets pets Mercer and Hughes

Our Vets

Meet the Vets at mercer and hughes veterinary surgeons Our Veterinary Surgeons Ilse Pedler BSc MA VetMB VetMFHOM MRCVS ​ I qualified from Cambridge University in 1989, started work at Mercer and Hughes straight away and have been here ever

Read more

Cat-Only Clinics are for all general vet appointments, including:

  • Vaccinations
  • Health Checks
  • Dental Checks
  • Senior Cat Health Check

 

If you feel your cat is unwell, please do not wait for a cat-only clinic.

Any unwell cat should be seen at the next available appointment.

Call Mercer and Hughes Saffron Walden to book your Cat-Only Clinic.

What’s Included?

  • A consultation with a vet and a vet nurse
  • Liver, kidney and thyroid check (requires a blood test)
  • Urine test for infection and sugar levels
  • Personalised advice plan
  • Free gift (will vary)
acupuncture for animals

Acupuncture for Pets

Acupuncture is the practise of inserting fine, solid needles into the body for pain relief or, in some cases, to help the body deal with other diseases.

Read more

Fees

All fees are subject to VAT at the current rate. Fee levels are determined by the procedures carried out and time spent on the case, medication, materials and consumables used. You will receive a detailed invoice for every transaction with us.

Payment Terms

To help us reduce administrative costs and maintain an affordable pricing structure, all accounts are required to be settled at the time of consultation, discharge of your pet or upon collection of any items. If for any reason, you are unable to settle any part of your account as specified, we ask you to discuss the matter as soon as possible with a receptionist who will pass the matter on to a Director or Practice Manager.

If an account is not settled within 14 days we reserve the right to add an over due charge of 10%. Should the account remain overdue for a period of 30 days or more we reserve the right to refer the account to our debt collection agency and may be subject to legal action.

The costs and charges for this action will be added to the account and pursued by our Debt Collection Agency. Where the Debt Collection Agency pursue Legal Action all court costs, charges, applicable interest and cost of enforcement will be added to the balance and recovered alongside the overdue sum.

Any cheque returned, credit card not honoured or cash found to be counterfeit will result in the account being restored to the original sum with further charges added in respect of bank charges and administrative costs including interest.

For your convenience we accept cash, most major debit/credit cards (excluding American Express) and cheques supported by guarantee cards.

Orders

When an order is placed it must be paid for at the time of ordering or collected within 5 working days.

Variation of Terms

No variation of these conditions will bind Mercer and Hughes Veterinary Practice unless it is specifically agreed in writing and signed by a Director.

Ownership of Records

Case records including radiographs and other similar documents are the property of, and will be retained, by Mercer and Hughes Veterinary Practice. Copies will be passed on request to another vet taking on the case.

What to Expect at Tortoise Info Evenings

  • Weigh and measure your tortoise (very important pre-hibernation to ensure they are the correct weight to hibernate, and post-hibernation to ensure they haven’t lost too much weight).
  • Advice on how to hibernate your tortoise
  • What food to feed your tortoise
  • Supplements you can give
  • Equipment and temperature guidelines

 

And if you’re lucky, you may even get to take part in our Tortoise Quiz!

Latest Pet Care Guides

How do I know If My Pet Has Bad Teeth or Gums?

  • Bad breath (halitosis)
  • Excessive dribbling
  • Pawing at mouth,
  • Difficulty eating
  • Reluctance to eat
  • Pain on eating
  • Discoloured teeth

Uses of Digital Radiography

X-rays are able to give us more information about different parts of the body that we can’t easily see or feel.

They are particularly useful for detecting problems with bones such as fractures or arthritis or teeth such as tooth root abscesses.

Chest radiographs are also useful for getting more information about the heart and lungs.

Animals may need to be sedated or anaesthetised for radiography

Has Your Pet Swallowed Something it Shouldn’t?

Contrast media such as barium can highlight problems in the internal organs such as stomach and intestines.

This would allow us to see if a pet has swallowed a foreign object and it has lodged in the intestinal tract.

What is a Microchip?

An electronic microchip is a permanent method of identification so if a pet gets lost or stolen it can be easily identified and reunited with the owner.

Collars and tags can get broken or lost but a microchip should last the lifetime of an animal.

The 15 digit number is recorded on a central database.

What Age Can I Neuter My Pet?

  • Cats, both male and female, can be neutered at around 6 months of age
  • Female dogs can be spayed after 6 months or after their first season, depending on your preference
  • Male dogs with an expected adult weight of LESS THAN 20kg can be castrated from 6months
  • Male dogs with an expected adult weight of MORE THAN 20kg must be at least 12 months old
  • Male Rabbits from 12 weeks
  • Female rabbits from 16 weeks
  • Ferrets from 16 weeks
  • Guinea Pigs from 16 weeks

 

There is some flexibility with the age of neutering, so if you would like to discuss it further, please ring the surgery to chat to one of our vets.

Your Dog Must be Microchipped by Law

The law changed in April 2016 and all puppies now have to be
microchipped and registered by the breeder by the time they are 8 weeks old.

When you buy a new puppy it is YOUR responsibility to register the puppy with their new name, your address contact details.

Large Breed Male Dogs

The guidelines for castrating male dogs have recently changed.

If the dog’s adult weight is likely to be more than 20kg than the dog must be 12 months before castration.

This is due to studies showing an increased risk of certain tumours, e.g. mast cell tumours and some bone cancers, in male dogs with an adult weight of over 20kg who are neutered before they are 1 year old.

The studies looked at Hungarian Vizlas, Rottweilers and Golden Retrievers.

If you would like to discuss your neutering options please contact us to speak with a vet.

What Pet Dental Services Do You Offer?

We offer the following pet dental treatments;

  • Full examination of the mouth and removal of tartar and scale and polish
  • Removal of loose or infected teeth, examination of tongue and oral cavity
  • Free dental check with a nurse a week later to check the mouth and includes free dental pack with toothbrush and sample of tooth paste.

Can’t Make The Date?

Come to see Ilse Pedler the week before or after the Tortoise Information Evening for a pre or post hibernation check for just £10.

Why Ultrasound My Pet?

Ultrasound is particularly useful for getting more information about the abdomen organs, the heart, and for diagnosing pregnancy.

Ultrasound enables us to see the internal organs more easily and diagnose things like tumours and heart problems.

In pregnancy diagnosis we are able to see the approximate number of foetuses and check if they are alive.

Ultrasound scans are not helpful in the diagnosis of bone or lung problems (we would tend to use Digital Radiography for this).

What’s Included in a General Health Check

A full physical examination with includes;

  • Listening to the heart and lungs
  • Abdominal palpation/examination
  • Checking your pet’s weight
  • Checking their eyes, ears and teeth
  • Clipping claws if appropriate
  • Checking that pets are up to date with worming and flea
    treatment.

If you have any particular concerns with your pet  such as weight loss or excessive drinking, further tests can be recommended.

Herbal treatments for pets Ilse Pedler Mercer and Hughes

Herbal Treatments for Pets

Our homeopathic vet Ilse Pedler is soon going to be releasing a range of herbal teas, salves, and balms for complementary and natural support of your pet’s health.

Read more

David Williams – Opthamology

David Williams MA VetMB PhD CertVOphthal FRCVS provides expert treatment for a wide range of veterinary eye problems including cataracts, gluacoma and corneal ulceration.

David is an Associate Lecturer in Veterinary Ophthalmology at the Department of Clinical Veterinary Medicine as well as seeing private patients in vet practices throughout Cambridgeshire and Essex. He also wears the most amazing bow ties!

6 Month Puppy/Kitten Check

Your free check up with a nurse covers advice on:

 

Plus our fabulous nurses are on hand to discuss any further questions or queries you may have.

On the PHP? Upgrade to a 6 month check with a vet as part of your Pet Healthcare Plan.

Weight Management Clinics

Run by qualified veterinary nurses, we will;

  • Assess your pets current weight and body condition
  • Discuss your pet’s lifestyle and feeding habits
  • Determine if your pet needs to lose weight

 

We can then help you develop an exercise and feeding regime that fits in with your lifestyle.

Presciption Weight Loss Food for Pets

We are able to prescribe special veterinary formulated diets that suit your pet, ensuring your pet gets a balanced diet and all the nutrients that they need.

Any weight should be lost gradually over a period of time so we will provide achievable weight loss targets, with both the veterinary surgeons and qualified nurses on hand to support you throughout.

What Conditions Are Treated with Acupuncture?

Pain is the most common reason treatment with acupuncture is considered. This pain can be associated with many conditions.

  • Arthritis
  • Muscle strains
  • Bony changes in the spine
  • Spinal disc deterioration
  • Some skin conditions
  • Post-op recovery after orthopaedic surgery

 

Constipation in cats and irritable bowel in dogs may also respond well to acupuncture.

Your New Puppy or Kitten Check

  • Discuss their flea and worm requirements
  • What vaccinations they require and when
  • Chat about our Pet Healthcare Plan
  • What food to feed them
  • The best leads and collars to use
  • Different bedding types
  • Crate training advice
  • Toilet training advice
  • Suitable toys
  • Introduction to socialising
  • Enrol for Puppy Pre-School if you wish to take part
  • Check your new pet is fit and healthy (with a vet check only)

Will Acupuncture Hurt My Pet?

Acupuncture is usually painless; even if your pet reacts a little to the insertion of the needle they will normally relax afterwards. Many become relaxed and sleepy during or after an acupuncture treatment.

It is very uncommon to have to sedate an animal for acupuncture.

What Can Homeopathy Treat?

Homeopathy cannot fix a broken bone or replace missing functional chemicals such as insulin in diabetes. But it can help support the body in it’s natural healing processes.

This is why homeopathy is a complementary medicine – it does not replace conventional and essential medical treatments.

 

Homeopathy can be used to treat a variety of acute and chronic conditions such as;

  • Acute viral infections such as cat flu and gastroenteritis
  • Chronic conditions such as liver and kidney problems, skin conditions and cancer
  • Behavioural issues  such as fear of fireworks and urine spraying in cats
  • In First Aid situations

Mercer and Hughes Veterinary Hospital

Mercer and Hughes Saffron Walden Veterinary Hospital

The RCVS Standard

The Royal College of Veterinary Surgeons (RCVS) Practice Standards Scheme (PSS) is a voluntary initiative aiming to promote and maintain the highest standards of veterinary care.

It offers peace of mind to clients of accredited practices and a more informed choice to the animal-owning public.

To become accredited, practices volunteer for rigorous assessment every four years and will have met a range of minimum standards including hygiene, 24-hour emergency cover, staff training, certain types of equipment and cost estimation procedures. Practices are also subject to spot-checks between assessments.

What Animals Require Nail, Claw or Beak Clipping?

At Mercer and Hughes we usually see the following pets for routine nail, claw or beak trimming. Though any species of animal with beaks or claws may require a trim at some point.

  • Cats
  • Dogs
  • Rabbits
  • Birds’ beak and claws
  • Tortoise beaks
  • Hamster claws

Dog Vaccinations

The canine vaccine course covers your dog against the following diseases:

  • Parvovirus
  • Leptospirosis
  • Canine infectious hepatitis
  • Canine adenovirus
  • Distemper
  • Parainfluenza virus
  • A separate vaccine is available against kennel cough (Bordetella bronchiseptica)

 

We vaccinate yearly but only use the full vaccine every 3 years – for the inbetween years we only vaccinate against Leptospirosis. This is to prevent over-vaccination (discussed in this blog on vaccinations, immunity and titre testing).

Rabbit Vaccinations

Rabbits require yearly vaccinations against:

  • Myxymatosis
  • Rabbit Haemorrhagic Disease Variant 1 (RHD I) – this was previousy known as VHD
  • Rabbit Haemorrhagic Disease Variant 2 (RHD II)

You can read more on rabbit vaccinations over on our vet blog.

‘Off The Shelf’ Treatments vs Veterinary Prescription Flea and Worm Treatments

Flea and worming treatments come in two levels – the ones you can buy off the shelf in the supermarkes and the ones which vets are allowed to sell (such as Prinovox, Broadline, Nexgard, and Milbactor)

Why Use Veterinary-Grade Flea and Worming Treatments

The products vets are allowed to sell are more effective than those you can buy off the shelf. This means you won’t waste money on a product which doesn’t work as well, and then have to purchase a veterinary grade product as well.

They also cover a larger range of parasites, giving your pet a greater level of protection.

They also have to undergo rigorous testing, and as a result are often safer – some cat deaths have been linked to pet shop-level flea products.

Pet Lifestyle

A huge advantage of discussing flea and worming treatments with your vet or vet nurse is that they can take your pet’s lifestyle into account.

Cat won’t take a tablet? Then Broadline or Prinovox with Profender may be a good option.

Dog likes to go swimming? A spot-on treatment won’t be ideal, so a tablet treatment such as Nexgard may be best.

What We Offer

heart anatomy veterinary cardiology

Puppy Pre-School at Stansted

  • £10 for one session
  • The session runs for 60-90 minutes
  • Puppies must be less than 15 weeks old
  • Puppies can attend 1 week after their first vaccination
  • Receive a welcome pack, a 2kg bag of food, and personalised graduation certificate
  • Children over 12 are welcome (if they are willing to learn too!)

Puppy Pre-School at Dunmow

  • £15 for two sessions (run in consecutive weeks)
  • Each session runs for 45-60 minutes
  • Puppies must be less than 15 weeks old
  • Puppies can attend 1 week after their first vaccination
  • Receive a welcome pack, a 2kg bag of food, and personalised graduation certificate
  • Children over 12 are welcome (if they are willing to learn too!)

Puppy Pre-School at Saffron Walden

  • NEW FORMAT FROM OCTOBER 2017
  • £15 for three sessions (run in consecutive weeks)
  • Each session runs for 45-60 minutes
  • Puppies must be less than 15 weeks old
  • Puppies can attend 1 week after their first vaccination
  • Receive a welcome pack, a 2kg bag of food, and personalised graduation certificate
  • Children over 12 are welcome (if they are willing to learn too!)

The Science Behind Homeopathy – Energy Medicine

There is growing scientific evidence for the actions of Homeopathy, both from lab research on the effect of Homeopathy and from the world of physics and ultra-dilute solutions.

What conditions Can Benefit From Herbal Treatments?

Conditions that can be treated include;

  • Acute and chronic diarrhoea and other gastro-intestinal problems
  • Skin problems including allergies
  • Liver and kidney problems
  • Respiratory problems
  • Behavioural issues such as fears and phobias

Your Holistic Consultation

Herbal treatment can be discussed in an holistic consultation where Ilse will also discuss diet and environmental factors, as well as your pet’s particular problem.

Holistic treatment tries to take into account the underlying cause of the illness rather than just the symptoms.

Please contact your local Mercer and Hughes Veterinary Surgery to arrange your holistic consultation for herbal pet treatments.

Register Online and Receive 15% Off Your First Order

You can order pet supplies online via our pet shop. Including pet food from Hills and Burns, pet bedding, collars and leads, and some flea and worming treatment.

So shop our online vet shop now!

Saffron Walden Christmas Opening Hours

SUNDAY 23RD DECEMBER – 10:30am – 12:30pm

CHRISTMAS EVE – 8.30am – 5pm (Emergency phone service from 4pm, collections only 4-5pm)
CHRISTMAS DAYEMERGENCY SERVICE
BOXING DAYEMERGENCY SERVICE

27TH – 30TH DECEMBERUSUAL OPENING HOURS

NEW YEARS EVE – 8:30am – 6pm

NEW YEARS DAYEMERGENCY SERVICE

TUESDAY JANUARY 2NDUSUAL OPENING HOURS RESUME

Stansted Christmas Opening Hours

SUNDAY 23RD DECEMBER – EMERGENCY SERVICE (Saffron Walden open Sunday 10.30am – 12.30pm)

CHRISTMAS EVE – 8:30AM -4PM

CHRISTMAS DAYEMERGENCY SERVICE
BOXING DAYEMERGENCY SERVICE

27TH – 29TH DECEMBERUSUAL OPENING HOURS

SUNDAY 30TH DECEMBER – EMERGENCY SERVICE

(Saffron Walden open 10.30am-12.30pm)

NEW YEARS EVE – 8:30am – 6pm

NEW YEARS DAYEMERGENCY SERVICE

TUESDAY JANUARY 2NDUSUAL OPENING HOURS RESUME

Dunmow Christmas Opening Hours

SUNDAY 23RD DECEMBER – EMERGENCY SERVICE (Saffron Walden open 10.30am-12.30pm)

CHRISTMAS EVE – 8:30AM -4PM

CHRISTMAS DAYEMERGENCY SERVICE
BOXING DAYEMERGENCY SERVICE

27TH – 29TH DECEMBERUSUAL OPENING HOURS

SUNDAY 30TH DECEMBER – EMERGENCY SERVICE

(Saffron Walden open Sunday 10.30am-12.30pm)

NEW YEARS EVE – 8:30am – 6pm

NEW YEARS DAYEMERGENCY SERVICE

TUESDAY JANUARY 2NDUSUAL OPENING HOURS RESUME

Pet First Aid Evening – Dunmow

Great Dunmow Surgery

Wednesday 15th May at 7.30pm

The evening starts with an informative talk on animal first aid followed by practical demonstrations and the opportunity to have a go.

Refreshments included.

Pet First Aid Kits will be available to purchase on the evening.

It is free to attend, but spaces are strictly limited and attendance is by confirmed bookings only.

Please contact reception to book your place.

Great Dunmow – 01371 872836

Paw Rating!

Has your puppy graduated from our puppy socialisation course Puppy Pre-School? We would love to hear your feedback so that we can continue to improve.

Thank you for taking the time to do so. All the information you share with us is covered by our Privacy Policy.

What Does Pet Insurance Cover?

kitten care Mercer and Hughes Vet Surgery

Depending on your policy, you can get cover for emergency treatment and vet fees, if your pet causes harm or damage to another person or their property, hospitalisation, holiday cancellation, overseas vet fees, and advertising costs. Read more >>

Common Exclusions

dog relaxing dog care advice at Mercer and Hughes

Pregnancy and birthing costs, pre-existing conditions, routine treatments such as boosters, and preventative illnesses are some of the few things often not covered by insurance. Read more >>

What Else Should You Know?

puppy cuddle Mercer and Hughes Vets

Excess payments, how the age and breed of your pet affects your premiums, and other things which affect the cost of insurance. Read more >>

Current Client Feedback Page

Are you a current client of ours? We would love to hear more about why you choose to use us, along with any other comments about things we could improve on.

Read more

Small Animal Veterinary Surgeon

Due to practice expansion we are looking for a motivated enthusiastic vet to come and join our friendly 7 vet team.

Your time will be split between our busy hospital and one of our branch surgeries. We are very close to Cambridge, the M11 for quick access to London and Stansted Airport.

We are an independent practice and we cover our own OOH with a dedicated night nurse team. Brilliant support staff, cases worked up to a high standard, case continuity, and specialisation encouraged.

CPD funded and encouraged, as well as certificates.

Accommodation is available if required.

Experienced vet preferred but new graduates are welcome to apply. We are ideally looking for some to start April/May.

Type: Full-time, Permanent

Salary: £30,000.00 to £45,000.00 /year depending on experience

To apply, please email a C.V. and covering letter to  Dr Rebecca Kitchen on becky.lynch@mercerandhughes.co.uk or call for an informal chat on 01799 522082.

Veterinary Receptionist – Part Time – Dunmow and Bocking

We are recruiting across our branches and are looking for a professional and welcoming Veterinary Receptionist who is capable of providing high standards of customer service. This is a crucial and varied role requiring good communication and organisational skills.

The hours are varied and you will be based between our Great Dunmow and new Bocking surgeries, but you may be required to provide cover at our Stansted and Saffron Walden branches.

Previous administrator and receptionist experience is required, with veterinary experience desirable.

Key Duties & Responsibilities include:

Answering the telephone and greeting clients.
Scheduling appointments efficiently.
Sales and taking payments.
Registering clients and maintaining computerised records.
Merchandising and up-keeping the presentation of public areas.

Skills & Experience:

Excellent communication skills – to empathise and care for our clients and their pets, and to accurately pass on information.
Computer literate – the ability to learn our computerised record system quickly.
Organisational skills – maintain high standards of customer care and accurate administration under pressure.
Attention to detail – to maintain records accurately and follow practice protocols.
Team player – to support our friendly team in our mission to provide high standards of animal healthcare and customer service.

Please apply with your CV and a covering letter to Claire Lewis, Head Receptionist at enquiries@mercerandhughes.co.uk

Closing date Friday 5th July 2019.

Our Opening Hours over the Easter Weekend

Thursday 18th April – Open as usual across all surgeries

Good Friday – Emergency Vet Service

Saturday – Open as normal across all surgeries (Saturday morning at all surgeries, Saturday 2-4pm at Saffron Walden)

Easter Sunday – Emergency Vet Service

Easter Monday – Emergency Vet Service

Tuesday 23rd April – Open as normal across all surgeries

5 Weeks Free Insurance

Agria Pet Insurance offer our clients with new puppies and kittens (up to the age of 18 months) 5 weeks free insurance.

Simply book your new puppy or kitten in for a health check with the vet, and they can activate your 5 weeks free insurance for you.

To Activate Your Free Insurance

The new puppy or kitten check check can only be done by a vet, not a nurse, for the free insurance to be valid.

The free insurance policy can only be activated on the day of the health check. Otherwise, a further vet check will be required.

 

Pet First Aid Evening – Saffron Walden

Saffron Walden Surgery

Wednesday 22nd May at 7.30pm

The evening starts with an informative talk on animal first aid followed by practical demonstrations and the opportunity to have a go.

Refreshments included.

Pet First Aid Kits will be available to purchase on the evening.

It is free to attend, but spaces are strictly limited and attendance is by confirmed bookings only.

Please contact reception to book your place.

Saffron Walden –01799 522082

Consult Assistant – Saffron Walden

Are you looking for a new role? We are looking for an individual to help our vets in the consulting room and assist our nurses at our Saffron Walden Veterinary Hospital. This role could suit an individual who may want to go into veterinary nursing, role progression could be offered to the right individual.

Duties to include:
Handling dogs, cats, rabbits, small furries and chickens
All aspects of animal husbandry
Maintaining a high standard of cleanliness
Customer care
Aiding the veterinary nurses

You must be reliable, motivated, kind and hard working. You must hold a full driving license. Experience is preferred but training will be provided.

The position is a part time, Wednesdays  11am – 5pm and
1:4 Saturdays 9am – 4.30pm.

You will primarily be working at our Saffron Walden Veterinary Hospital but at times may need to provide cover at our branches, especially when our Bocking surgery opens in September.

To apply contact Ashley Plows Head Nurse
headnurse@mercerandhughes.co.uk
with a covering letter and C.V.
Closing Date 7/6/2019

How to ReFUR a Friend to Mercer and Hughes

Simply fill in the form below with your details  and your friend’s details who you are referring to us.

You will then be sent an email to forward to your friend – this email acts as their 10% off voucher.

When your friend has been in to see us, we will credit your account with £10 as a thank you to be spent against anything in practice.

See below for full Ts and Cs.

Medications or Written Prescriptions

vet pet prescriptions online Mercer and Hughes

What are the Pet Passport Requirements?

Your pet must have the following;

  • A working microchip
  • Rabies vaccination (only valid if given AFTER your pet has been microchipped)
  • Official Documentation– Pet Passport or official third country veterinary certificate
  • For dogs – tapeworm treatment (required 1-5 days before re-entry into the UK and must be overseen by a vet in the country you are in)

 

You also are required to have 21 clear days between having the first rabies vaccine and being able to travel (this does not apply for boosters).

Check the requirements of your origin and destination countries before you travel

pet medical treatments at Mercer and Hughes

Our Vet Nurses

Meet the Vet Nurses at mercer and hughes veterinary surgeons Our Veterinary Nurses Ashley Plows – RVN – Head Nurse I first started my nursing career at a charity hospital in 2009, then moved to a smaller clinic to start

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A Relaxed Cat is a Happy Cat

Cat-only clinics at Mercer and Hughes Vets

Keep Your Old Friend Fitter for Longer

Older pets need more rest than their younger companions

Only £49

Save £51 on the overal cost of having these checks individually!

homeopathy for dogs

Homeopathy For Pets

Homeopathy is essentially a system of natural healing. Remedies, which are medicines based on animal vegetable or mineral substances, are given to help stimulate the body’s natural forces of recovery. Homeopathy concentrates on treating the person as a whole rather

Read more

Pet Insurance

We strongly support the principle of insuring your pet against unexpected illnesses or accidents, providing peace of mind knowing the best treatment is available. It is your responsibility to settle your account with us and reclaim fees from your insurance company. If for whatever reason your insurance company does not pay, it is still your responsibility to settle your account with us.

In some circumstances we may agree to a direct claim but only on the understanding that the policy excess and any other costs not covered by your insurance are paid to Mercer & Hughes first and claim form is submitted at time of treatment. We charge a £8.00 administration fee per insurance claim or £18.00 for direct claims.

By telling us your pet is insured or by submitting an insurance form you are giving us permission to process claims on your behalf and release any information requested by your insurance company.

Estimate of Treatment Plans

We gladly provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate is an approximate and final costs may vary depending upon the treatment plan carried out.

Availability of Prescriptions

You may obtain Prescription Only Medicines, Category V, (POM V’s) from your veterinary surgeon or ask for a prescription and obtain these medicines from another veterinary surgery or from a pharmacy that stocks veterinary medicines.

A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary. You will be informed, on request, of the price of any medicine that may be prescribed for your animal.

Your veterinary surgeon may only prescribe POM-V’s for animals under his/her care. The RCVS has defined “under his care” as meaning having seen the animal immediately before making a prescription or recently enough or often enough for the veterinary surgeon to have personal knowledge of the condition of the animal or current health status of the herd or flock to make a diagnosis and prescribe. The policy at this practice is to re-assess an animal requiring a repeat prescription every 3 months. This may vary with individual animals and at the discretion of the veterinary surgeon.

Writing a prescription will require 24hrs notice and will cover the treatment of an animal for up to 3 months worth of medication. Prescriptions must be collected from the surgery. A medication check consultation and fee will be required at regular intervals. Further information on the prices of medicines is available on request. Prescriptions must be paid for at the time of ordering or collected within five working days.

Pet Care Guides and Information

Digital X-Rays Help Us Diagnose and Treat

digital x-ray vet treatment

Are X-Rays Safe for my Pet?

X-rays are small amounts of radiation that pass through a body and are imprinted on a film which is then put into the digital processor and produces an image on the computer screen.

The level of radiation is tiny and very safe.

dog cat dental care

Why Neuter My Pet?

Neutering often helps to control unwanted behavioural issues such as territorial aggression and possessiveness over food and toys. It may help to reduce the instinct to roam in search of a mate.

It also has medical benefits such as reduction in some cancers and elimination of others and also helps to reduce the risk of some medical conditions such as prostate problems in male dogs and infections in the womb – known as a pyometra in female animals.

You can read more about spaying and neutering pets on our Vet Blog.

Neutering helps prevent unwanted animals in rescue centres

kittens Mercer and Hughes Vets

Help Them Find Their Way Home

lost stolen dog microchipped reunited with owner

Looking After Your Tortoise Before & After Hibenation

looking after your tortoise before and after hibenation
cats eye veterinary opthamology

They Grow Up Fast!

free puppy kitten 6 month check at Mercer and Hughes Vets
weight management nurse clinics Mercer and Hughes
acupuncture for animals

How Often Will My Pet Need to be Treated?

The usual course is once a week for four weeks, followed by repeat sessions as necessary.

Depending on the condition and how they have responded, we will work out a plan that usually involves tailing off the treatment so that the effect is maintained for as long as possible.

homeopathy for dogs

Herbal Treatments Can Be Used Alongside Conventional Medicines

Herbal treatments for pets Ilse Pedler Mercer and Hughes

Regular Dog Walks Help Keep Claws Short

2 claw or nail clipping treatments a year
new puppy kitten

Cat Vaccinations

The annual feline vaccine course covers:

  • Cat flu
  • Feline Leukeamia

Annual Pet Vaccinations Save Lives

dog having a vaccination and general health check

Ferret Vaccinations

  • Ferrets require yearly vaccination against Canine Distemper.
  • You can read more about routine ferret care on our blog.

What Animals Need to be Treated for Fleas and Worms?

Mainly cats, dogs, and rabbits but even birds, guinea pigs, and pet mice can have lice.

cat scratching fleas

Paul Smith – Cardiology

Paul Smith BVetMed DVC MRCVS RCVS is able to diagnose and a treat a wide variety of heart and lung problems and carry out a wide range of diagnostic tests such as ECGs (echocardiography) of the heart and endoscopic examination of the airways and lungs.

Paul runs his own private practice and has been a recognised veterinary cardiology specialist since 2005.

Read more on flea and worming treatments on our Vet Blog

Read more...
in house lab facility Mercer and Hughes Vets

Spread The Cost Of Routine Flea Treatments

Our Pet Healthcare Plan (PHP) enables you to spread the cost of routine treatments which keep your pet healthy, such as flea and worming treatments, boosters, and nail clippings.

A Pet MOT

general health checks pet Mercer and Hughes Vets

RCVS Accredited Vet Care

vet nurse with dog at saffron Walden vet hospital

RCVS Accredited Practice

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Meet the team vets vet nurses Mercer and Hughes

Vet Rota

Vet Rota When and where your preferred veterinary surgeon is consulting Would You Like To See The Same Vet Each Time? Ask reception when you call and they can see if there is an available appointment with your chosen vet.

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vet nurse with dog at saffron Walden vet hospital

Saffron Walden

Mercer and Hughes Saffron Walden Veterinary Hospital

Saffron Walden Reception

Mercer and Hughes Saffron Walden reception

Great Dunmow

Mercer and Hughes Dunmow Vet Surgery

Dunmow Reception

Mercer and Hughes Dunmow Reception

Most conditions respond to homeopathy. However it is always important to have your animal examined by a veterinary surgeon initially so a diagnosis can be made and any serious clinical problems identified.

Mercer and Hughes RCVS Accredited Practices

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Puppy in a pet shop store at the vets
vet nurse with dog at saffron Walden vet hospital
collie dog wearing Christmas antlers
cat kitten in snow at christmas
puppy in santa christmas hat
pet animal first aid evening mercer and hughes

Puppy Pre-School Graduate

Puppy pre-school graduate

Types of Pet Insurance Policy

dog nose at fence dog care at Mercer and Hughes

Do you want cover for accidents only, for a limited period of time, or lifetime cover? And how much do you want to be insured for per condition? These decisions have a direct impact on the cost of your policy. Read more >>

How Do I Make a Claim?

stray cats and dogs Mercer and Hughes Veterinary Surgery

Most insurance companies require you to fill in a form, and have your vet provide a report (who will charge an admin fee for doing this). They will also require a full veterinary medical history. Read more >>

Leaving Client Feedback Page

Thinking of leaving us? We would really appreciate learning more about how you found your experience with us and your decisions for leaving. All feedback is treated in confidence and is used to help improve our services.

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Easter Bunny

New Puppy or Kitten?

Refer a friend and receive £10 credit on your account

Sign Up to our Pet Healthcare Plan

Sign up at one of our vet practices, call Simplyhealth direct on 0800 169 9958, or click for more information (takes you to the Pet Healthcare Plan website)

PHP

Pet Healthcare Plans are available for your

  • Puppy
  • Small Dog > 10kg
  • Medium Dog 10-20kg
  • Large Dog 20-40kg
  • Giant Dog 40+ kg
  • Kitten
  • Cat
  • Rabbit

Next Puppy Pre-School Dates

Interested in our Puppy Pre-School? Spaces are limited to just 5 puppies per class! Classes run over consecutive weeks. Contact your local Mercer and Hughes Veterinary Surgery to book (payment is required to secure your booking).

  • Dunmow
  • Starts 9th April for 2 consecutive weeks
  • 7:30-8:30pm
  • £15

 

  • Stansted
  • TBC
  • 7pm start (runs for 60-90 minutes)
  • £10

 

  • Saffron Walden
  • Starts 9th April for 3 consecutive weeks
  • 7pm start (runs for 45-60 minutes)
  • £15

Thoroughly Enjoyable

Ruby and I thoroughly enjoyed meeting Jackie and all the puppies. It was great to have access to all of her experience with puppies and have our questions answered too. Needless to say, it was lovely to have the goody bag as well. Ruby is as I type careering round the room with her new toy.

Fairlie Ryan & Ruby Puppy Pre-School Graduate

Enormously Informative and Very Helpful

We found the puppy party enormously informative and very helpful to share experiences with other people with new puppies. Jackie was an absolute inspiration and she is the right sort of person to present these classes. She put us all at ease (puppies too) answered all our questions and delivered everything with obvious knowledge and a lovely sense of humour. We also thought that the 2 classes were fantastic value for money! We would definitely recommend other people with new puppies to attend.

Alan, Julia & ‘Captain’ Arnold Puppy Pre-School Graduate

Senior Pet MOT Owner’s Questionnaire

Surname

As registered at the practice. If you are not registered please register first.

If known

If known

If yes, when and where

main food given

Include any table scraps

How much and how often do you exercise your dog? (List any differences between weekday and weekend exercise)

Does your cat go outside, if so how often and / or how long for?

Frequency, amount, colour or odour?

Please bring in a fresh urine sample from your pet with you. Use a clean container, but not something contained anything sugary (such as a jam jar) or anything that has been cleaned with bleach. This can affect the results

(If possible please measure over a 24hr period)

Yes / No. Please explain.

Has their weight changed recently?

Please describe.

If so, please describe where, duration, etc

If so, please describe.

Please list any other concerns you may have regarding your pet's health.

Please let us know which of our branches is most convenient for you to come to for Senior Wellpet Club and other visits.

Please wait...

September is Dental Month!

We also run a Dental Month every September where you can bring your pet in for a free dental check with a nurse to see if they need a dental.

You then receive a discounted dental treatment if required.

Keep Your Details Up To Date

It is your responsibility to update your details when you move house or change phone number. This can be done on Petlog for a small fee.

Update Your Details on PetLog

Book Your Pet Passport Appointment

Pet Passports can only be issued by certain registered vets - please check when booking

Get in Touch

Check Before You Travel

 

What Does It Cost to Neuter My Pet?

We offer set prices for standard spaying and neutering depending on your pet's species, sex and weight. Please call us for more information.

Give Us a Call

Annual Boosters and General Health Checks

Some species such as cats, dogs, rabbits and ferrets, they require a yearly booster vaccination to help keep them protected from various, often fatal, illnesses.

Your pet’s vaccination appointment always comes with a comprehensive general health check to ensure they are in good health and help to spot any underlying conditions. Plus, if you are on the Pet Healthcare Plan, these are included!

This is a really good time to discuss any concerns you might have with your pet’s health.

External Referrals

Mercer and Hughes have always had close links with local referral centres including Dick White Referrals, The Queen’s Veterinary School Hospital in Cambridge, The Animal Health Trust in Newmarket, East of England Veterinary Specialists in Cambridge (run by Martin Owen and Mark Bush, who used to visit us here as orthopaedic specialists), and the Royal Veterinary College in London. This enables us to refer pets for specialist diagnosis and treatment should the need arise.

Local referral centres mean that you won’t have to travel great distances to get specialist treatment. However we can refer to wherever we think would provide the appropriate treatment.

Book Your Free 6 Month Check

Book your puppy or kitten 6 month check by calling reception. Alternatively, feel free to contact us for more details.

Underlying Medical Issues Causing Weight Gain

If you feel that there may be an underlying cause behind your pet’s weight gain (or even weight loss), than please book in to see one of our vets.

We can then diagnose and treat any underlying conditions and refer you to our free weight clinics with a qualified nurse if we feel it is needed.

claw clipping pets Mercer and Hughes Vets

Claw and Nail Clipping

Keeping nails, claws and beaks short helps keep your pet comfortable (and less scratchy when they get up for cuddles).

dental care pets Mercer Hughes Vets

Dental Care for Pets

Just as with humans, it is essential to look after your pet’s teeth to help prevent bad breath, gum disease and tooth decay.

flea treatment Mercer and Hughes Vets

Flea and Worming Treatment

Both our vets and vet nurses can offer you advice on the best flea and worming treatment for your pet depending on their species and lifestyle.

Microchipping Mercer and Hughes

Microchipping and the Law

Be reunited with your lost pet – and if you are a dog owner you must have your dog microchipped by law

general health check vets pets Mercer and Hughes

New Puppy and Kitten Checks

So you’ve got a new pet – now what?! Come in for a FREE puppy or kitten check with the nurse and discuss your training, food and worming options

free puppy kitten six month vet nurse check

6 Month Puppy and Kitten Check

Time flies by, and before you know it your new puppy or kitten will be 6 months old. Now is a really good time to book in for a free 6 month check with a nurse for advice on helping your pet into adulthood.

weight obesity clinic Mercer and Hughes Vets

Obesity and Nutrition Advice

Pet carrying a little (or a lot!) of excess baggage? Free weight management clinics with a vet nurse to get your pet back to their ideal weight

senior pet MOT wellness club Mercer and Hughes Veterinary Surgeons

Senior Wellness Clinic

Give your OAP (Old Age Pet) a health MOT to keep them fit and healthy in their senior years.

Is Acupuncture Safe?

Acupuncture is very safe, in the right hands. Legally it must be performed by a veterinary surgeon. There have been no official reports of problems in animals, but there are some in humans and these can usually be avoided with care and a good knowledge of anatomy.

There are a very few cases in which we would have to be very cautious about using acupuncture, but your veterinary acupuncturist can advise you of these.

Homeopathic Remedies

Remedies may not be given as frequently as conventional medicines. 1-3 doses of a remedy may be sufficient to stimulate the body’s natural defences. The remedies come in tablet or liquid forms.

Once the symptoms have stopped it is important to stop the remedy, to continue the remedy too long may be harmful.

Exceptions to this are in chronic disease e.g. arthritis that may require ongoing treatment.

Advice is also given about diet and any additional supplements that may be considered necessary.

Your Pet’s Homeopathic Consultation

Ilse Pedler is our homeopathic vet. She gained her diploma in Vet Homeopathy in November 2001 and has just been elected Junior Vice President of the British Association of Homeopathic Veterinary Surgeons (BAHVS).

A homeopathy consult usually takes 40 – 50 minutes. Many questions are asked about the animal and its presenting problems, and also about it’s diet, environment and personality so an accurate picture can be built up. Then a remedy is selected that most fits that picture. Sometimes Ilse requires several days to ‘study the case’. The prescribed remedies can then be collected or posted to you.

Please contact us to arrange a telephone conversation with Ilse Pedler to discuss whether homeopathy may be suitable for your pet.

Vet Nurse or Vet Surgeon?

Your vet nurse is able to trim the claws of your pet cat or dog, but more exotic pets such as birds, reptiles, or amphibians, will need to be seen by a veterinary surgeon.

The Vet Will See You Now

You may prefer to have your new puppy or kitten seen by a vet. This is particularly important if you feel they may be unwell or have an underlying condition.

They will perform a full general health check particularly checking for any obvious congenital defects such as heart murmurs or hernias. The vet is also the best person to check your pet’s vaccination status and the best vaccination course to follow.

Our In-House Laboratory

Being able to run a multitude of tests on site means we are able to get quick results and support faster diagnosis. It is especially invaluable in emergency cases.

We offer a range of tests to diagnose specific medical conditions (such as thyroid problems and diabetes), to help in reproduction, or for general health monitoring.

Specifically we can test for:

  • Haematology
  • Biochemistry
  • Electrolytes
  • Canine pancreatic lipase
  • Feline Thyroxine
  • Feline Lipase
  • Feline Immunodeficiency Virus (feline AIDS)
  • Feline Leukaemia
  • Phenobarbital
  • Parvovirus
  • Ovulation Tests
  • Dermatological evaluations
  • Microscopy
  • Urinalysis
  • Fungal Cultures
  • Vaccine Titre Testing

Client Moving Away Form

Leaving Client Feedback

Please fill about the form below if you are leaving us. It will help us let us know what we are doing right, where we are going wrong and what we can do to improve.

Please include your postcode

Please add you reasons for leaving.

Please leave any additional comments about our fees. How do you feel in general about our charges? Did we keep you informed of ongoing costs? Did we provide estimates and were they clear and accurate?

Are there any products or services we don't currently offer that you think we should?

Please give details of our level of customer service, from your dealings with our receptionists, nurses and vets.

Is there anything we can do that may persuade you to come back to M&H?

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Order Your Pet’s Prescription

Repeat Prescription Request Forms

THIS IS A SERVICE FOR REGISTERED CLIENTS OF MERCER AND HUGHES VETERINARY SURGERY ONLY. Please complete the form below. Prescriptions will take up to 72 hours to be processed and we will endeavor to contact you if there is any reason that it cannot be filled. Please also note that orders placed after 4.00pm on a Friday will not be ready for collection until after midday on Tuesday. If there is a bank holiday please note the order will be delayed by a further 24 hours to allow us to get the medication from our supplier. If you have any questions or problems filling out your request please call the surgery during work hours so we can help!

If you are not registered then you will not be able to obtain repeat prescriptions. To register please call one of the branches or fill in the registration form.

If you are unsure if your pet has been seen in the last 3 months please contact the surgery. If your pet has not been seen in the last 3 months then we will need to see your pet for a medication check.

As registered at the practice

Please only fill in this section if you require more than one prescription item.

Please only fill in this section if you require more than two prescription items.

If you require a written prescription please note there is a charge of £8.50 per drug for a 30 day prescription or £12.50 per drug for a 3 month prescription. The written prescription must be collected from the chosen surgery.

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Puppy Pre-School Feedback Form

We hope that you all enjoyed the puppy pre-school as much as we did. If you could take the time to complete this short questionnaire, it will help us to plan and improve our sessions in the future.

Please rate from 1 to 5. 1 being most useful 5 being least useful.

Please rate from 1 to 5. 1 being most useful 5 being least useful.

Please rate from 1 to 5. 1 being most useful 5 being least useful.

Please rate from 1 to 5. 1 being most useful 5 being least useful.

Please rate from 1 to 5. 1 being most useful 5 being least useful.

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Book Online

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Book Now

We are now an Approved Appointed Representative of Agria Insurance

As well as offering our clients 5 Weeks Free Insurance for puppies and kittens between 8 weeks and 18 months old, if you choose to take out a policy with them you can also benefit from;

  • £25 cash back per year
  • Multi-pet discount
  • 2 months half price for every new policy
  • Free access to Pet Health Helpline 24/7
  • Non-cosmetic dental cover
  • Plus a host of other optional benefits

 

Agria Pet Insurance pay 97% of all claims and their lifetime policies come with up to £12,500 vet fees cover each year.

Referral Form

ReFUR a Friend

ReFUR a friend to us and your friend will receive 10% off their first visit with us and you will receive a thank you £10 credit on your account.

Your Details

First, please tell us your details so that we can identify you as a current client on our records.

Your Friend's Details

Next, please tell us the details of the friend you are referring to us (so that we can look out for them when they register).

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ReFUR a Friend Full Terms and Conditions

Referral Terms
Only valid for new referrals that have not had an appointment with Mercer and Hughes Ltd in the last 3 years. Referrals can only be made by current active clients at the time of referral (clients that we have seen within the last 12 months), as the credit must be applied on their account. Referring person can benefit from multiple referral credits. £10 credit on account per qualified referral you make. No cash alternative. You will receive your £10 credit only after your referral has booked, attended, and paid for, an appointment with us. Unlimited number of referrals per client permitted. New client registrations must take place within 3 months of the referral email being sent, as otherwise the data will be lost in our routine data clear-outs.

New Client 10% Discount Terms
Only one 10% off new client discount per new referral. Not to be used in conjunction with any other offer. Valid against payable consultations only (free consultations and shop-only purchases are not applicable for this offer). Minimum spend £25.

This offer may be discontinued at any time.