Coronavirus COVID-19
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at mercer and hughes veterinary surgeons

Coronavirus Protocol at Mercer and Hughes Vets

Mercer and Hughes Veterinary Surgeons will endeavour to remain open and operational during the  spread of Coronavirus, however we may need to implement certain procedures or changes to our business as the  pandemic progresses. This is to ensure the safety of our staff and all those who need to visit our surgeries.

We politely request that you take notice of, and follow, the advice below.

This page will be regularly updated.

Thursday 2nd April

We now offer video consultations

Our video consultations are available for booking NOW for appointments from tomorrow onwards 🎥


🎥 Go to
🎥 Select SAFFRON WALDEN as your surgery
🎥 Complete the form and select VIDEO CONSULTATION as the appointment type
🎥 You will then be sent an email (as below) with a confirmation and a link to access your video consultation
🎥 Please make sure you are available at least 5 minutes before your appointment slot
🎥 iPads or tablets sometimes provide us with a better picture
🎥 Try to be seated somewhere with your pet for the start of the consultation
🎥 You will need to allow access to your camera and microphone
🎥 If using a phone or tablet, engage the DO NOT DISTURB function for the duration of the video call
🎥 If you lose connection at any point, just re-click the link in your email and we will reconnect with you
🎥 Video consultations are £20. Payment will need to be made prior to the start of the consultation
🎥 As we are unable to do a physical assessment of your pet, we may still recommend that you visit the surgery for an appointment if we feel it is clinically necessary

Video consultations should not be used for emergencies – please call any of our numbers to speak to a receptionist in this instance.

We really hope this functionality helps (and please bear with us through any technical glitches!)

Friday 27th March

We are following RCVS and Government guidelines by providing emergency treatment and urgent care only (such as if your pet is in pain), as well as enforcing social distancing measures.

We regret to say that our Bocking and Stansted surgeries will be closing from tomorrow evening until further notice.

Saffron Walden and Dunmow remain open, but with revised opening and consultation times. There will be no weekend surgery at Dunmow.

Please see the branch changes here

The situation is under constant review.

We understand that this may cause inconvenience to some of you, however we need to ensure we can keep providing essential services whilst protecting our staff and, hopefully, maintaining a viable business for once this awful situation has abated.

We thank you all for your understanding and support through these really difficult times. If you have any concerns, please give us a call and we will try our very best to help.

From the whole team at Mercer and Hughes Veterinary Surgeons 



Monday 23rd March

In order to comply with social distancing, we are making some significant changes to the types of appointments we offer, and how we interact with you.

  • We will no longer be booking routine vaccinations or appointments, including nurse appointments – the exception to this rule is;
    • puppy and kitten first vaccination courses
    • rabbit vaccinations.
  • We will be no longer booking in routine neutering apart from;
    • cat spays
    • cases of behavioural issues where neutering may help.
  • We ask all clients to wait in the car, and call in when you have arrived for the appointment. We will come and get you when it’s time for your appointment, and if we feel it’s suitable, may conduct an examination of your pet in our consult rooms whilst you wait in the car. In these instances we will talk to you on the phone during the consultation to discuss our findings.
  • Medication and food collections. Please wait outside and call to advise us that you have arrived. We will take payment over the phone, bring the medication/food and leave it at the front/back door
  • We are still providing our emergency service
  • We are now operating on a card-only basis (no cash)

Saturday 21st March 2020

In addition to the previous posts;

  • With schools now closed, please can we ask that 1 adult family member per pet attends appointments where possible, to help control the number of people visiting our surgeries and for the safety and protection of our staff – thank you 🙏

  • In the event you are on your own with small children and need to visit us, please can you call us when you arrive to let us know you are here, and wait in your car until your appointment – we will come out and get you when it’s your turn 🐶🐭🐹🐰🐱

  • This is to help with social distancing, maintain a minimum number of people in the waiting room, and help keep our staff and clients well and safe 💙

  • We would really appreciate it if you paid by card/Apple Pay/contactless where possible 
  • Thank you for your continuing support

Tuesday 17th March 2020

In addition to the post yesterday;

  • Please DO NOT enter or attend the practice if you have a new persistent cough and/or a high temperature, or are in self isolation
  • If you are in self-isolation and your pet needs to visit us, you will need to find a friend or family member who isn’t in isolation to bring them in
  • If your pet requires routine non-urgent treatments such as boosters and you are in self-isolation, we will advise you to delay these treatments until you are out of isolation
  • If you are in self-isolation and require advice that our receptionists are unable to help with, we will take your details and ask a vet or vet nurse to call you back
  • All home visits are cancelled for the foreseeable future
  • Routine medications such as flea and worming treatments can be posted on request
  • In cases of a clinical emergency, if you are in self-isolation and have no option but to bring your pet in to us yourself, please be advised that we have procedures in place to protect our staff and members of the public, and you will be expected to follow them – please follow the guidance of our team

Monday 16th March 2020

  • Please DO NOT enter or attend the practice  if you have a new persistent cough and/or a high temperature, or are in self isolation
  • Please WASH YOUR HANDS or use hand sanitiser on entering and leaving the surgery
  • Where possible, please can we request that only one client attends per pet to reduce the number of people visiting the practice
  • You are welcome to wait in your car for your appointment – just let us know that you are here and we will come and get you when it’s your turn

Can Pets Get Coronavirus?

For more details on pets and the Coronavirus, please click the image below to view our blog post.

Coronavirus COVID-19 – Help Us Help You