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Coronavirus Protocol at Mercer and Hughes Vets
Mercer and Hughes Veterinary Surgeons will endeavour to remain open and operational during the spread of Coronavirus, however we have had to implement certain procedures and changes to our business to become COVID-secure. This is to ensure the safety of our staff and all those who need to visit our surgeries.
We politely request that you take notice of, and follow, the advice below.
PLEASE DO NOT VISIT THE SURGERY IF YOU ARE SHOWING SYMPTOMS OF COVID-19 (new persistent cough and/or high fever and/or loss of sense of taste or smell) OR ARE SELF-ISOLATING
Which Veterinary Services Are You Providing?
We are currently seeing all cases requiring veterinary attention or advice with the vet, including puppy and kitten vaccinations, neutering, medication checks, and of course sick and injured pets.
We are also offering routine vet nurse appointments such as flea and worming, weight checks and nail clips.
We are still providing our emergency service for our clients from our Saffron Walden Veterinary Hospital.
Visiting the Surgery for Consultations or Collections
- In order to comply with social distancing, we are making some significant changes to the types of appointments we offer, and how we interact with you.
- Please ensure you WEAR YOUR MASK when interacting with our staff unless exempt.
- Appointments. We ask all clients to wait in the car, and call in when you have arrived for the appointment. We will come and get you when it’s time for your appointment.
- We are currently allowing one client into the surgery during the appointment. Please sanitise your hands as you enter and wear a mask.
- We will ask you to stand at a certain point in the consult room whilst we examine your pet – we are not allowing clients to hold their animals during examinations at the moment as this brings you into too close contact with our staff. You may be asked to stand behind a screen.
- After the consultation, you will be directed via the one way system to pay at reception and book any further appointments, and then via the designated exit.
- Medication and food collections. Please keep to the practice of paying beforehand where possible over the phone and calling us when you have arrived to collect. If there is space in the surgery, we may invite you in to collect. Otherwise, we may ask you to wait for someone to exit before you enter. If it is busy in the surgery and we are able to, we may still drop your food or meds outside to you to restrict the numbers in the surgery.
- We are still providing our emergency service for our registered clients at the Saffron Walden Veterinary Hospital.
- Card payments are preferred, thank you.
Payment For Services
We prefer card payments where possible and are not accepting cash payments. The contactless limit has been raised to £45.
Some procedures will require payment before being undertaken.
I am a Client Who Is Self-Isolating or Showing Symptoms of COVID-19
- Please DO NOT enter or attend the practice if you have a new persistent cough and/or a high temperature, and/or a loss of sense of taste or smell, or are in self isolation
- If you are in self-isolation and your pet needs to visit us, you will need to find a friend or family member who isn’t in isolation to bring them in
- If your pet requires routine non-urgent treatments such as boosters and you are in self-isolation, we will advise you to delay these treatments until you are out of isolation
- If you are in self-isolation and require advice that our receptionists are unable to help with, we will take your details and ask a vet or vet nurse to call you back
- All home visits are cancelled for the foreseeable future
- Routine medications such as flea and worming treatments can be posted on request
- In cases of a clinical emergency, if you are in self-isolation and have no option but to bring your pet in to us yourself, please be advised that we have procedures in place to protect our staff and members of the public, and you will be expected to follow them – please follow the guidance of our team