Medication and Food Orders

Please ensure you read the information below before placing any orders for medication or food 

Thank you 

You can now request repeat prescriptions online

You may obtain veterinary prescription only medicines (POM-Vs) directly from your veterinary surgeon, or you may ask for a written prescription and obtain these medicines from another veterinary surgery or from a pharmacy that stocks veterinary medicines.

Medication or Written Prescriptions

Your veterinary surgeon can only prescribe POM-Vs for animals under his/her care. The RCVS has defined “under his care” as meaning having seen the animal immediately before making a prescription or recently enough or often enough for the veterinary surgeon to have personal knowledge of the condition of the animal or current health status of the herd or flock to make a diagnosis and prescribe.

The general policy of this practice is to re-assess an animal requiring a repeat prescription every 3 months.

This may vary with individual animals and at the discretion of the veterinary surgeon.  Medication check consultation fees will apply.

Writing or dispensing a prescription will require 72hrs notice and will cover the treatment of an animal for a 1-3 month period only. Prescriptions must be collected from the surgery.

There is a fee per prescription (1 month and 3 month prescriptions available).

Further information on the prices of medicines is available on request.

A written prescription may not be appropriate if your animal is an in-patient, or if immediate treatment is necessary. You will be informed, on request, of the price of any medicine that may be prescribed for your animal.

THIS IS A SERVICE FOR REGISTERED CLIENTS OF MERCER AND HUGHES VETERINARY SURGERY ONLY. Please complete the form. Prescriptions will take up to 72 hours to be processed and we will endeavor to contact you if there is any reason that it cannot be filled. Please also note that orders placed after 4.00pm on a Friday will not be ready for collection until after midday on Tuesday. If there is a bank holiday please note, the order will be delayed by a further 24 hours to allow us to get the medication from our supplier. If you have any questions or problems filling out your request please call the surgery during work hours so we can help!

Prescription Pet Food Ordering

If your pet is on a special diet or requires prescription pet food, please use the form to order.

Orders placed by 3pm will be ready for collection from your chosen surgery next working day (excluding weekends and Bank Holidays). Please allow an additional 24 hours for orders placed after 3pm.

All orders will require payment on collection. 

Food orders placed by 3pm will be available for collection from your chosen practice the next working day (excluding weekends and Bank Holidays). Please allow an extra 24 hours if your order is placed after 3pm. We will endeavour to contact you if there is any reason that it cannot be filled. Please note that it is your responsibility to ensure that the food you are ordering is suitable for your pet. If you have any questions or problems filling out your request please call the surgery during work hours so we can help!