Emergencies

Trusted veterinary care when you need it most

Emergency Vet Service During Opening Hours

If your pet has an emergency during our normal opening hours, please call the practice and we will advise you what to do next.

Out Of Hours Emergency Vet Service

We have partnered with Vets Now in Witham for our out-of-hours care. Vets Now is the pet equivalent of an accident and emergency service, dedicated to providing pets with access to a vet out of hours. It’s all they do. You can still call any of our numbers and you will be given directions on how to call them, or you can call them directly on 01376 530759.

Based at Witham, their vets and vet nurses are specially trained to deal with pet emergencies. Because they don’t work during the day, they’ll be up and ready to see your pet at the time you need them. You can find out more about their service here

At Mercer and Hughes Veterinary Surgeons, we know your pets are part of your family and our priority is, and always will be, to ensure they have access to the very best care, no matter what the time of day or night. That’s why we’re proud to partner with Vets Now for our emergency out of hours vet care, enabling our teams to focus on providing the very best care during our daytime surgeries.

Don’t forget, their team don’t work during the day, so you don’t have to worry about disturbing them at night. So, if you’re worried about your pet don’t hesitate to give them a call, and they’ll advise what you should do next.

We would remind you that Vets Now is a pet emergency service. For routine cases such as vaccinations and topical treatments, please call us as you would normally, during our daytime opening hours.

What times are Vets Now taking the calls?

  • Monday to Friday – All calls after 8pm will go to Vets Now
  • Saturday – all calls after 5pm will go to Vets Now
  • Sunday – all calls after 4pm will go to Vets Now

Emergency Questions

  • If your pet has already been admitted to our hospital for overnight care following an operation, or for ongoing treatment, then they will be looked after at our Saffron Walden Veterinary Hospital by our dedicated night team. Please don’t worry, they will remain at Saffron Walden and will be looked after throughout the night.

  • Should your pet require ongoing hospital treatment following their admission to Vets Now Witham out-of-hours, you can transport them back to us during the day to be admitted for further ongoing care.

  • In case of a Farm Animal Emergency you will need to contact Westpoint Vets – 01306 628489.

  • Saffron Walden or Stansted area then please contact Rossdales on:

     


    Herts Team -  01462 790221 or

     


    Newmarket Team -  01638 663150.

  • Great Dunmow and surrounding area - The Acorns Veterinary Clinic - 07805 770726

Providing Out Of Hours and Emergency Veterinary Care

All veterinary surgeons in the UK have a responsibility to provide 24- hour emergency first aid and pain relief to animals according to their skills and the specific situation. The Royal College of Veterinary Surgeons has recently updated its guidance on emergency care which has placed more emphasis on the owners’ legal responsibilities for their animals.

 

In most cases the treatment of an animal will be able to be carried out most effectively by you bringing them to our Saffron Walden veterinary hospital, or taking them to our Out Of Hours Emergency Provider Vets Now in Witham, where we have all the equipment and facilities for emergency treatment.