If you have a small animal emergency, please contact the hospital on 01799 522082 and you will be given information on what to do next
Emergency Vet Service During Opening Hours
If your pet has an emergency during our normal opening hours, please call the practice and we will advise you what to do next.
Out Of Hours Emergency Vet Service
If you have an emergency when we are closed, please call any of our numbers and you will be given instructions on who to call next. Up until and including Friday 4th February 2022, we will manage our own out of hours, however this will change from Saturday 5th February 2022.
Vets Now - Witham
From Saturday 5th February 2022, we have partnered with Vets Now in Witham for our out-of-hours care. Vets Now is the pet equivalent of an accident and emergency service, dedicated to providing pets with access to a vet out of hours. It’s all they do. You can still call any of our numbers and you will be given directions on how to call them, or you can call them directly on 01376 530759.
Based at Witham, their vets and vet nurses are specially trained to deal with pet emergencies. Because they don’t work during the day, they’ll be up and ready to see your pet at the time you need them. You can find out more about their service here.
At Mercer and Hughes Veterinary Surgeons, we know your pets are part of your family and our priority is, and always will be, to ensure they have access to the very best care, no matter what the time of day or night. That’s why we’re proud to partner with Vets Now for our emergency out of hours vet care, enabling our teams to focus on providing the very best care during our daytime surgeries.
Don’t forget, their team don’t work during the day, so you don’t have to worry about disturbing them at night. So, if you’re worried about your pet don’t hesitate to give them a call, and they’ll advise what you should do next.
We would remind you that Vets Now is a pet emergency service. For routine cases such as vaccinations and topical treatments, please call us as you would normally, during our daytime opening hours.
Their charges are £63 for a consultation plus £207 out-of-hours fee (correct as of 25th February 2022).
What times are Vets Now taking the calls?
- Monday to Friday – All calls after 8pm will go to Vets Now
- Saturday – all calls after 5pm will go to Vets Now
- Sunday – all calls after 4 pm will go to Vets Now
What if my pet is an inpatient at Mercer and Hughes Vets?
If your pet has already been admitted to our hospital for overnight care following an operation, or for ongoing treatment, then they will be looked after at our Saffron Walden Veterinary Hospital by our dedicated night team. Please don’t worry, they will remain at Saffron Walden and will be looked after throughout the night.
My pet is at Vets Now but needs ongoing care
Should your pet require ongoing hospital treatment following their admission to Vets Now Witham out-of-hours, you can transport them back to us during the day to be admitted for further ongoing care.
The RCVS states;
“Owners are responsible for transporting their animals to a veterinary practice, including in emergency situations. The RCVS encourages owners to think about how they can do this and make plans before an emergency arises. Examples include their own transport, a family member, friend or neighbour’s transport, an animal ambulance or a taxi service that will transport animals.”
Providing Out Of Hours and Emergency Veterinary Care
All veterinary surgeons in the UK have a responsibility to provide 24- hour emergency first aid and pain relief to animals according to their skills and the specific situation. The Royal College of Veterinary Surgeons has recently updated its guidance on emergency care which has placed more emphasis on the owners’ legal responsibilities for their animals. In most cases the treatment of an animal will be able to be carried out most effectively by you bringing them to our Saffron Walden veterinary hospital, or taking them to our Out Of Hours Emergency Provider Vets Now in Witham, where we have all the equipment and facilities for emergency treatment.